Crisis Communications and Social Media

Crisis Communications Social Media
I met Dennis McDonald in Washington, DC a month or so ago. He has written an interesting white paper on the role of social media like Twitter, Facebook, blogs etc. in disaster/crisis communication. Here’s his conclusion:

In this paper I have recommended that social media and social networking should be incorporated into how schools plan for their response to disasters and emergency situations. As the reports I cite here demonstrate, this is part of a much larger and more complex situation. It is also a changing situation given that technologies and usage patterns continue to evolve.

Fundamentally, to me this question is really a no-brainer. Young people use these systems day in and day out. They blog, they use social networks, they constantly are text-messaging, and they know how to exchange information and share files. Such systems are second nature to them.

To fail to take the existence and potential value of such systems into account in planning for what to do in case their lives are threatened would be irresponsible. But we do need more thinking, research, and experimentation before we know what makes the most sense.

Dennis wrote his paper in the educational context, but I think his conclusions are more broadly applicable. His main thought is that in various recent tragedies no one method was sufficient to communicate with affected communities, and you never know which means will be knocked out, so you need multiple systems. Given the fact that these means will in fact be used (see the Virginia Tech and Minneapolis Bridge Collapse examples), these media should be part of your crisis plan, too.

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MySpace Spam from Alla to Zada

I mentioned in an earlier post that all of the friend requests I get in Facebook have been legitimate, while all but one of the friend requests I’ve received in MySpace have been porn spam.

Update: see the bottom of this post for the updated list of MySpace spam friend requests I’ve received.

The most recent MySpace spam came from “Alla,” and when I went to check my MySpace inbox I found there were two others in the last 24 hours, from “Norine” and “Jaymie.” And interestingly, “Alla” is supposedly an 18 year-old male.
MySpace Spam

This week’s Time magazine article on Facebook explains why spam isn’t a real problem there (just like viruses don’t typically affect Macs.) I thought it would be fun and informative to catalog the spam I get in MySpace, and all the invitations I receive from supposedly different people, but that have exactly the same language, in one of these two formats.

“Norine” followed the “Zada” formula:

MySpace Spam

…while “Alla” is more verbose, using the same language as “Jaymie”

MySpace Spam

So, I’m going to update this page periodically with all of the spam come-ons I get in MySpace. It’s this kind of garbage that explains why Facebook will be a place for business and professional networking and information sharing, and why (unless it cleans up its site), MySpace will not.
Here’s the list of MySpace spam so far (at least since I started keeping track):

  • Alla and Alyson (10/29/07) and Anna (1/3/08)
  • Clarice (8/26/07)
  • Esperanza (10/8/07) and Estella (10/26/07) and Evelyn (1/3/08)
  • Gertrude (9/19/07)
  • Ivy
  • Jaymie (and Judy 9/24/07 and Judith 10/14/07 and Jennifer 1/1/08)
  • Karan (and Keeley 11/30/07)
  • Mertie (8/30/07) and Michaela (9/25/07) and Maritza (11/1/07)
  • Norine (and Nisha 9/5/07)
  • Patricia (10/31/07)
  • Ramona (10/13/07)
  • Traci (10/9/07) and Thelma (11/27/07)
  • Vanessa (10/20/07) and Valeria (1/2/08)
  • Zada

Update: the ones listed above were in the original post. As new MySpace porn spam friend requests come in I will add them in appropriate alphabetical order, but with the date of the message.
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Facebook in Time Magazine

Facebook in Time Magazine
Time magazine keeps up the pace with Newsweek in having a significant article about Facebook, as Lev Grossman writes, “Why Facebook Is the Future

Facebook’s appeal is both obvious and rather subtle. It’s a website, but in a sense, it’s another version of the Internet itself: a Net within the Net, one that’s everything the larger Net is not. Facebook is cleanly designed and has a classy, upmarket feel to it–a whiff of the Ivy League still clings. People tend to use their real names on Facebook. They also declare their sex, age, whereabouts, romantic status and institutional affiliations. Identity is not a performance or a toy on Facebook; it is a fixed and orderly fact. Nobody does anything secretly: a news feed constantly updates your friends on your activities. On Facebook, everybody knows you’re a dog.
Maybe that’s why Facebook’s fastest-growing demographic consists of people 35 or older: they’re refugees from the uncouth wider Web. Every community must negotiate the imperatives of individual freedom and collective social order, and Facebook constitutes a critical rebalancing of the Internet’s founding vision of unfettered electronic liberty. Of course, it is possible to misbehave on Facebook–it’s just self-defeating. Unlike the Internet, Facebook is structured around an opt-in philosophy; people have to consent to have contact with or even see others on the network. If you’re annoying folks, you’ll essentially cease to exist, as those you annoy drop you off the grid.

That’s right. Because it’s opt-in, Facebook is the Spam killer. It creates a whole new class of email, because the messages you get are from people you know. Anyone who is in Facebook can send a message to any other member, but those who repeatedly send unwelcome messages can be blocked or reported to be bounced from the network.Those who complain of the “walled garden” nature of Facebook should remember that sometimes walls are helpful: they keep the bad guys out.

Here’s a related interview from last month with Mark Zuckerberg. I highly recommend you read this as well. Here are some highlights:

TIME: Is Facebook’s popularity connected to its focus on authenticity? On your site, misrepresentation of your real self is a violation of company policy.
Zuckerberg: That’s the critical part of it. Our whole theory is that people have real connections in the world. People communicate most naturally and effectively with their friends and the people around them. What we figured is that if we could model what those connections were, [we could] provide that information to a set of applications through which people want to share information, photos or videos or events. But that only works if those relationships are real. That’s a really big difference between Facebook and a lot of other sites. We’re not thinking about ourselves as a community — we’re not trying to build a community — we’re not trying to make new connections.
TIME: Why do you describe Facebook as a “social utility” rather than a “social network?”
Zuckerberg: I think there’s confusion around what the point of social networks is. A lot of different companies characterized as social networks have different goals — some serve the function of business networking, some are media portals. What we’re trying to do is just make it really efficient for people to communicate, get information and share information. We always try to emphasize the utility component.
TIME: The frenzy surrounding Facebook seems to have intensified quite dramatically over the past several months. What do you think is behind the company’s newfound cachet?
Zuckerberg: I think the most recent surge, at least in the press, is around the launch of Facebook Platform. For the first time we’re allowing developers who don’t work at Facebook to develop applications just as if they were. That’s a big deal because it means that all developers have a new way of doing business if they choose to take advantage of it. There are whole companies that are forming whose only product is a Facebook Platform application. That provides an opportunity for them, it provides an opportunity for people who want to make money by investing in those companies, and I think that’s something that’s pretty exciting to the business community. It’s also really exciting to our users because it means that a whole new variety of services are going to be made available.

TIME: With more than 40 billion page views every month, Facebook is the sixth most trafficked site in the U.S., and the top photo-sharing site. What are your international expansion plans?
Zuckerberg: Right now a lot of our growth is happening internationally. We have more than 10% or 15% of the population of Canada on the site. The U.K. has a huge user base. We haven’t translated the site yet, but that’s something we’re working on and it should be done soon. What we’re doing is pretty broadly applicable to people in all different age groups and demographics and places around the world.

This is great weekend reading, as is the Newsweek article, to give background on why Facebook will be such a force in the future of the internet. And I’ve written a few things about Facebook, too, particularly how it can be used for business.
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Cooler in Person

A friend sent me this link and said he couldn’t help thinking of me. I was touched.

[youtube=http://www.youtube.com/watch?v=7GcVnhNjWV0]

(Note: you’ll have to click through to see this, since the owner doesn’t allow embedding.)

My response: this is why Facebook is better than MySpace. I’m thinking the guy in this Brad Paisley video might be the “Karan” or “Ivy” who want me to come see their pictures.

Oh yeah, and I’m 6’6″.

Really. Here’s picture of my family and me at my in-laws’ 50th wedding anniversary celebration.

Cooler in person

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Facebook, MySpace and Creepiness

Facebook MySpace Creepiness
Sabrena Suri, a CNET News.com intern, is creeped out by Old Married Guys in Facebook asking to be her friend. (That, by the way, is why I never intiate a Facebook friendship with people under 30. If they ask to be my friend, it’s fine.) I don’t think most people in her age group would have a problem with people her parents’ age networking for professional reasons in Facebook, as long as we don’t ask to be her friend.

And even if she does have a problem with it, it doesn’t really matter. By opening up to anyone over 13 with an email address, Facebook CEO Mark Zuckerberg has decided that the site will not remain just for college students. As the cover story in the current issue of Newsweek explains:

Speaking with NEWSWEEK between bites of a tofu snack, (Zuckerberg) is much more interested in explaining why Facebook is (1) not a social-networking site but a “utility,” a tool to facilitate the information flow between users and their compatriots, family members and professional connections; (2) not just for college students, and (3) a world-changing idea of unlimited potential… But the nub of his vision revolves around a concept he calls the “social graph.”

The reason Facebook appeals to non-creepy old married guys is because we can connect with high school and college classmates we haven’t seen in a couple of decades. We can be Facebook friends with our kids (again, I waited for them to invite me) and with some of their friends. And because Facebook is, as Zuckerberg says, not just a networking site but a utility. I can do neat things like share really big files that are too big for email attachments through MediaFire‘s Facebook application, for instance. Or I can share video in a more protected space than YouTube, and with better quality. Like the video of my daughter’s wedding.

Most importantly, I don’t have to worry about creepy come-ons from (allegedly) young women named “Ivy” or “Karan” or “Zada” who want to be my “friends” on MySpace. I have a MySpace page because I thought I should, as part of my work, to understand how each site works. With one exception, these are the only kinds of friend requests I have gotten in MySpace:

myspace creepy friend request
And when I log in and check the profile for “Zada” I see this:

creepy myspace friend request

To be fair, I haven’t done a lot of updating of my MySpace profile to have any really meaningful information there, so that’s probably why I get the porn spammers. (At least I assume that’s what they are; I haven’t ever clicked the View My Pictures link.)

But Facebook seems much less susceptible to such shenanigans. Without exception, every friend request I’ve gotten in Facebook seems to be someone who shares a common interest that they have discovered either through reading my blog or within Facebook.So, if you’ve found my blog interesting, you can friend me in Facebook, too.

What’s your experience? Do you have profiles in Facebook, MySpace or both? What is the quality of the friend requests you receive?

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