SMUG Super Bowl Ad and Social Media ROI

Here’s the Super Bowl Ad you didn’t see on NBC:

[youtube=http://www.youtube.com/watch?v=9_WIBoEf730]

Among the reasons for this omission:

  • The ad 34 seconds long, instead of the customary 30;
  • I was about $2.6 million short of the cash required to pay for the airtime; and
  • I created it during the Super Bowl today.

One of the ironies of social media is that everyone asks about the ROI, or return on investment. It’s an understandable question, but one of the points I make in presentations is that as I (investment) approaches zero, ROI approaches infinity, because it is calculated as follows:

ROI = benefits/costs

My cost of producing this stellar Super Bowl ad wasn’t exactly zero, but it was zero out-of-pocket. I already had invested $150 in the Flip video camera used to record it, and the production took a bit of my time and attention as I enjoyed the game .

I expect the benefits to be non-monetary as well, measured mainly in the satisfaction of getting more people involved in exploring social media. I hope you will use the ShareThis tool below to pass this post (with its embedded ad) along to your friends and co-workers who might benefit from becoming a SMUGgle, and invite them to enroll. I think it captures the essence of SMUG in a brief video snippet (but how did I manage to leave Blogging out?!)

Then we’ll see what happens to the SMUG enrollment, currently at 261 members of our Facebook group.

Updated: I originally had embedded the ad in the Facebook player, but I’m wondering whether that might be responsible for a SMUG slowdown, so I took that version down, at least for now. But you can see the higher-resolution Facebook version in the SMUG Facebook group.

Updated 2/3/09: Here’s the same video in a Blip.TV player. Another post coming on the topic of video players soon:

A Year of Being SMUG

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For some events it’s really easy to pinpoint a date. The births of all of our six children were quite memorable, for instance. But with the last one, John, his arrival was so rapid — and almost exactly at midnight — that we got to choose his birthday. We didn’t know for sure when he  made his debut, so we picked 12:01 a.m. on November 23, which enabled his mom to get three full days of recuperation in the hospital.

The birth of SMUG was less momentous and more gradual, so it’s a little more complicated to choose an official anniversary date. Though I’ve been blogging since July 30, 2006, it wasn’t until January 24 of last year that I first used the term Social Media University, Global and explained the rationale. The next day I had posts on Tuition and Financial Aid (we don’t have either), and on the 28th bestowed upon myself the title of Chancellor. After setting policies for auditing classes and applying for admission as well as attendance and grading on the 29th, I officially changed the name from Lines from Lee to SMUG on January 30.

And having previously said that I wanted to limit my blog to only things I could do without spending a single penny (just to make a point), I agonized over whether to spend the $19 for domain mapping, so that my URL would be social-media-university-global.org instead or leeaase.wordpress.com. I finally made the switch on February 20, 2008.

People who know me may say my SMUGness goes back long before last year, so picking any of these dates as the official birth of SMUG is somewhat arbitrary. January 25 would be a good choice, as it was the day I started the SMUG group in Facebook, which now has 252 members. But I guess I’m going with January 30, which is the day I went from having SMUG just be a page on my blog to being its complete identity, although the vanity URL came three weeks later.

So on Friday of this week we’ll be celebrating a year of being SMUG. It’s been great fun, and I hope you’ve learned as much as I have. If you have highlights or key observations to share with your fellow SMUGgles, I hope you’ll leave them in the comments below.

Top 10 SMUG Posts for 2008

2008 was a great year for Social Media University, Global (SMUG), with total traffic up by more than 225 percent over 2007. Here are the posts that were most viewed:

  1. Top 10 Facebook Business Uses. It’s kind of wild that a post I wrote in Aug. 2007 would be the most-viewed post for 2008, but this one typically shows up in the top two Google results in a search for Facebook business uses.
  2. B2B Facebook: Limited Profile. This one also is from Aug. 2007, and probably pops up high for some of the same reasons. It’s #1 in Google for B2B Facebook.
  3. Why Organizations Should Join Facebook Group Land Rush. More gold from Aug. 2007, a few months before Facebook developed Pages as an official presence for businesses.
  4. 8 Steps to Successful Change – A review of John Kotter’s theory on organizational change that I wrote in 2006.
  5. Facebook Business (Page) – A compilation that pre-dates the SMUG makeover. I had been writing a bunch of posts that were related to using Facebook for business, and so I decided to pull them together.
  6. Best Buy Using Social Media for Employee Engagement – Finally, something from 2008! This is a post I wrote from an Advanced Learning Institute conference I attended in February. Steve Bendt and Gary Koelling had a great presentation, and the winning video from their employee contest was hilarious.
  7. Facebook Group Organization Examples – Another 2007 post highlighting various applications of Facebook groups by organizations. Again, this was from the pre-Pages days.
  8. Simply RSS: Add RSS Feeds to Your Facebook Profile or Page. A tutorial from late last year that helped me to start thinking that my niche for this blog might be the kind of educational courses that have become SMUG.
  9. 12-Step Social Media Program for PR Pros. I wrote this one in conjunction with a conference at which I was a panelist, to give the participants some concrete steps they could take to explore social media. Another precursor to SMUG: in fact, it was subsequently renamed Social Media 101.
  10. 4 Tips to Prevent Facebook Identity Theft. This is one I wrote, somewhat in exasperation, during a time when there was some buzz about Facebook being used to steal people’s identities. I believed that the concerns were seriously overblown then, and still do today. But when people search Google for Facebook identity theft, this post comes up #2.

Some more recent posts that finished just out of the top 10 for the full year (but should be strong contenders in 2009):

Facebook 101: Introduction to Facebook

Facebook 109: Uploading a Video to Facebook

SMUG $100 Facebook Hacker Challenge – A response to what I consider overblown concerns about the security of Facebook groups.

Facebook 210: Professional Profile, Personal Privacy – A tutorial on how you can use Facebook for both personal and professional networking.

SMUG exemplifies The Long Tail: The rest of the posts combined got more than twice as many page views in 2008 as these top 15 or so. Once the content is created, the cost of making it available to anyone who wants to find it is zero. And thanks to Google, it’s easy to find. So even a year or more after a post is published, it’s still providing value.

I’m glad you’re among those who have found your way to Social Media University, Global. If you haven’t yet enrolled, I hope you’ll do so today, and begin your journey of hands-on exploration in social media.

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@SMUG_U Twitter Profile Lets You Connect with SMUGgles

In addition to the SMUG Twitter Group, I’ve also established a SMUG_U profile in Twitter as a way to enable SMUGgles to connect with each other.

I’ll be logging into it regularly (probably increasingly as we progress), and may use Twitterfeed to automatically publish some links to posts from this blog, but one of the key benefits will be that you can see who else is following @SMUG_U, and you can follow them, too. That will be covered in Twitter 103: Following and Being Followed.

For now, just follow @SMUG_U.

If you’re a smarty pants who wants to skip ahead, you can see who else is following @SMUG_U and follow them.

And as you are tweeting, feel free to use the #smug hashtag if you think the item will interest your fellow SMUGgles.

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Winter Wonderland

Here’s part of the fun involved in living in Austin, Minnesota. With 7″ of snow so far (and the local public schools canceled for the day – although SMUG is still in session), I got to spend a half hour in some really productive exercise before catching the bus to Rochester.

The Task at Hand
The Task at Hand

At SMUG, the Chancellor also is in charge of Environmental Services.

Anyone for a Picnic?
Anyone for a Picnic?

These lights are called “icicle lights,” mainly for the visual effect they create. In our case, because our new garage doesn’t have gutters yet, we give that term a literal interpretation.

Icicle Lights
Icicle Lights

And after a half hour of shoveling, I had tamed the rugged driveway, much as my ancestors tamed the prairie. (OK, forget that. They didn’t get to go in and take a warm shower after they went out to chop wood.)

Mission Accomplished!
Mission Accomplished!

They also didn’t have wifi on the bus to work (or a bus to work) that they could use to share their morning experiences with the world.

So although we sometimes grumble about having to get up early to shovel the driveway and dig out after the snow plow has passed, we have a wonderful life. We’re blessed with a theater of seasons, and an opportunity to get out and become actors in the play.