Social Media | Social Media University, Global (SMUG)

Facebook 103: Facebook Friend Etiquette

In the 1960s, when I was too young to be in on all the rebellion, the anti-war protesters had a slogan expressing wariness of all those who had begun their fourth decade: “Never trust anyone over 30.”

For those of us who are now among the thirtysomethings and above, here’s a general rule of Facebook etiquette I follow with few exceptions:

“Never friend anyone under 30.”

I still accept friend requests from youngsters, but I let them initiate the connection. Especially since I’m a grandpa I don’t want to unsettle the younger Facebook crowd. I don’t want teenagers wondering “Who’s this old guy who wants to be my friend?”

If you’re old enough to know better, I’d recommend the same rule for you.

Some other helpful hints:

Do invite people in your e-mail address book to be your Facebook friends. If you use Web-based services like Gmail or Hotmail, it’s an easy process. We’ll cover how to do it in a future course. The benefit of adding people as Facebook friends is you can retain contact with them even as they change jobs (and consequently their e-mail addresses.) Their Facebook profiles will stay the same, though, and they will likely update them with their new e-mail to stay in touch.
Do use Facebook Friend Lists to group your friends, as described in Facebook 210. You can assign varying levels of privacy for personal, family or professional friends. Besides the enhanced privacy settings, it also makes it easier for you to send a quick message to a group with a common interest. A person can be on more than one of your lists.
Don’t just network for networking’s sake. Even worse, don’t network for marketing’s sake. If you’re just adding friends so you can later spam them with get-rich-quick schemes, you’re missing the point. Social media aren’t about aggregating eyeballs; they’re about making real connections. That’s why I have these rules for accepting Facebook friend requests.
“Unfriending” is OK, but you have other options. If I accept a friend request from someone who turns out to be a spammer, I “unfriend” without a second thought. They have tons of “friends” and won’t be personally offended. In the hypothetical example of a real acquaintance or former classmate who gets uncomfortably friendly after all these years, you can start by putting him or her into a group with restricted access to your profile, including taking away the ability to see your wall or photos. Again, see Facebook 210 for instructions. If that still doesn’t create enough distance, you can unfriend and block the person. But the preliminary steps may be enough, without invoking the nuclear option.

How about you? What additional “Miss Manners” advice would you offer for people new to Facebook?

Obama, McCain Both Have “Girls”

In his analysis of Barack Obama’s use of social media in Social Media 302, Associate Professor Scott Meis called attention to a key difference between this campaign cycle and those of the past:

In the past, a campaign team may have overreacted to a video such as Obama Girl or been concerned about not having a say in the messaging behind a video such as Yes We Can. Instead, the Obama team has embraced these videos and recognized the value and power of user-generated content in moving others to action.

That’s a really crucial change in the media landscape, and it’s here to stay. Candidates formerly would try to control the campaign’s message, but that has become extremely difficult if not impossible. As Scott mentioned, Obama Girl had a brief period last summer in which she essentially dominated the campaign news.

[youtube=http://www.youtube.com/watch?v=wKsoXHYICqU]

But now BarelyPolitical has also added “McCain Girl” to its YouTube lineup:

[youtube=http://www.youtube.com/watch?v=1iyDWvvkG64]

And just as we will expect to see Obama-McCain and Biden-Palin debates in the next 60 days, there is also a “Candidate Girls Olympics” competition.

[youtube=http://www.youtube.com/watch?v=O1msrwpsSd8]

Social media are more than just “new media.” I define new media as a way for organizations to bypass the mainstream media and deliver content directly to audiences. Social media means they aren’t “audiences” anymore. They can and will talk back, whether on social networks or through their own blogs.

As Scott said, it’s encouraging that both of the major campaigns have significant involvement in social media. (You can read about the McCain effort in Social Media 301.) But whether the campaigns are participating or not, the reality is that with the widespread availability of these cheap and easy tools, rank-and-file people across the political spectrum will be engaged on-line in this momentous election.

Social Media 302: Barack Obama’s Social Media Strategy

In Social Media 301, we examined the McCain campaign’s use of the Web, and invited an associate professor to provide a similar analysis for the Obama campaign. Scott Meis, a SMUGgle from Chicago, has risen to the challenge with Analyzing Barack Obama’s Social Media Strategy. Here’s an excerpt:

Visit any of Obama’s networking tools and you’ll find a donation widget. He’s engaging target audiences on their own turf and using these tools and platforms to motivate others to donate and help drive others back to his website. All these tools are serving as key extensions of interaction and user involvement but centered around a clear call to action. It really is brilliant. You see a great video on YouTube that inspires you to participate, whamo, the donate button is a simple click away.

One could definitely argue that Obama is just trying to see what sticks, but let’s remember, this is the presidential election. Technically, his audience is everyone. The Washington Post has even gone so far as to title Obama as the “King of Social Networking.”

Check out the rest of Scott’s analysis on his Social Media Snippets blog.

Social Media 301: GOP and McCain Use of Web

No campaign has used the Web as effectively as Barack Obama’s has, as his record-setting fundraising totals testify. He’s the second-most popular person on Facebook, after Olympic swimmer Michael Phelps. I have invited any SMUGgle with first-hand experience of the Obama on-line campaign (and who got the early-morning text message last Saturday about the Biden selection as the VP candidate) to become an Associate Professor and write a post analyzing its strengths (and whatever weaknesses they may see.) A couple of people have expressed interest, although neither has yet submitted a post. Hopefully we’ll have something fairly soon.

Meanwhile, because my political leanings are conservative and because I worked in campaigns and government on the Republican side for 14 years prior to a career change, I’m doing this post examining the McCain campaign and its use of the Web.

As of this writing, Sen. McCain trails Sen. Obama by 1,236,581 “supporters” on Facebook, although I think there has been something of an uptick in support for McCain since he named Gov. Sarah Palin as his running mate.

The GOP candidate recently launched a redesigned McCainSpace, which Erick at TechCrunch reviewed with a jab at the candidate’s superannuation. He also expressed bewilderment at why both McCain and Obama feel it is necessary to create their own social networks given that large social networks like Facebook and MySpace already exist.

While I generally agree with Erick’s perspective for most businesses and organizations, in this case he’s flat wrong. The campaigns of the two major party candidates for President are by definition “big enough” to create a critical mass of interest that can make a standalone social network successful.

Like the Republican “all of the above” energy policy that supports increased drilling, conservation and development of renewable alternatives, the social networking strategy for national campaigns should involve both the general purpose sites like Facebook and a proprietary site. In this way, campaigns own the data and can avoid being in a position where a decision by Mark Zuckerberg or his MySpace counterpart would limit their ability to communicate with supporters. And when you create your own site, you have the freedom to add functionality not available in the general purpose sites.

It’s not “either/or;” it’s “both/and.” I’m a McCain supporter on Facebook, but I haven’t joined McCainSpace. Other people may not want to join Facebook, but are motivated enough by the presidential campaign to want to get involved somehow. If they go to JohnMcCain.com, they may just decide to join his social network as their introduction to social networking.

Although the McCain campaign has been behind in its adoption of Web 2.0 strategies, it’s doing fairly well in more traditional Internet campaigning. For example, when I searched for Joe Biden this evening on Google, here was the result page (click to enlarge).

Note that when you click the sponsored link that has the top position on the right side, it takes you to a place where you can see this ad (embedded from YouTube below):

[youtube=http://www.youtube.com/watch?v=RDVUPqoowf8]

The McCain campaign has others of its ads (including this one that is 94 seconds long and couldn’t be used on broadcast TV) on its YouTube channel.

On the JohnMcCain.com site, as of this evening I saw this banner at the top of the page, which apparently offers different views of the site based on the user’s indication of voting intent (click the image to enlarge).

His site also has a McCain Nation section to encourage activism, a blog that publishes photos and campaign news (and also has embedded YouTube videos, and also has a Volunteer Action Center.

So, while the McCain campaign hasn’t attracted as big a following in the social networking sites, and hasn’t raised anything near the astronomical amounts Obama’s has through the Web and otherwise, it does appear to be closing the gap somewhat and doing some basic things right.

The polls seem to indicate that this race will be another extremely close one. It’s guaranteed to be historic, with either the first African-American president or the first woman VP.

I renew my call for someone on the other side of the aisle to provide a Social Media 302 course on the Obama campaign’s use of the Web.

Update: Scott Meis, on his Social Media Snippets blog, has provided a helpful overview of the Obama campaign’s web efforts. Thanks, Scott!

RAQ – What is a SMUGgle?

Even though we don’t have our own sports teams (which helps us keep tuition down!), Social Media University Global still needs a nickname for our student body. Referring to the whole bunch as “SMUG students” has an unfortunate connotation, but until a few weeks ago it was the best I could do.

Then, in a comment on this post, Jim Streed suggested “SMUGgles” as the collective shorthand designation. For those who haven’t read the Harry Potter books, it’s a take-off on J.K. Rowling’s name for ordinary mortals, Muggles: those who lack magical powers.

And while “muggles” is sometimes used pejoratively by Harry’s peers, SMUGgles is a label we should all wear proudly. It reinforces one of the founding principles of our institution:

You don’t have to be a wizard to get magical results with these powerful tools.

Everything you see here is accomplished through free or ridiculously inexpensive services like YouTube, Facebook, Flickr and WordPress.com, and with no professional IT support. And with SMUG you can work through the learning process step by step, until you feel confident using these tools in your organization.

But having chosen SMUGgle as our “team name,” that still left us with one problem. We all can picture a Cardinal, or a Blue Jay, or a Viking, but what does a SMUGgle look like? What could be our school mascot?

For now, we’re going with something that bears an eerie resemblance to the “I just joined Facebook” avatar that represents all of us on that social networking platform until we upload a picture. Somehow that seems appropriate, because it shows that SMUG is not only open to newbs, it’s intended for beginners.

But with that, I also want to renew the call for those, newb or not, who have artistic abilities and would like to design a new masthead and logo for SMUG. It would be great to have an official seal that incorporates our Latin motto, Suus Non Ut Diffucile, and if we could get an original drawing for the SMUGgle mascot, that would be fantastic, too.

If the Obama campaign can have an official seal complete with a Latin motto, why not SMUG? To borrow a phrase, “Yes, we can!”

I promise that once we select a SMUG seal, we’ll use it a lot longer than Obama did.