socialmedia | Social Media University, Global (SMUG)

Facebook 203: Security and Applications

Late last week I got a message from someone who wants to be known as “The Harmony Guy,” saying he had devised a method that could have been successful (eventually) in meeting the terms of the SMUG $100 Facebook Hacker Challenge. Harmony Guy is a social hacker of the “white hat” variety, as you’ll see in his blog, where he publicly exposes security flaws from social networking sites and urges the companies to fix them.

I learned a lot about Facebook security through my interaction with him, and if you click the (more) link, you will, too. Here’s what he said:

Continue reading “Facebook 203: Security and Applications”

Mayo Clinic Facebook Page Highlighted

I was interviewed earlier this month for an article in 1to1 Media about Mayo Clinic’s Facebook page. Here’s an excerpt:

Like any Facebook user, the Mayo Clinic’s page allows the not-for-profit organization to post information about itself, link to its three websites (for patients, consumers, and research and education), display “wall post” messages and photos, offer video and audio podcasts, provide updates on news and events, and connect with friends. Beyond that, Aase says, “what we really hope to have it be is all about people telling their own stories—describing what their experience was like here and connecting in that way.”

The opportunity for patients to directly tell their stories online is an important word-of-mouth component for Mayo Clinic. “Social networking sites like Facebook are one means by which people stay in touch and share experiences,” says Ed Keller, CEO of the word-of-mouth research and consulting firm Keller Fay Group. “Allowing people to express themselves—telling their stories in their own voice to their friends, family, and other members of their social network—is proving to be a powerful way for brands and organizations to join the consumer conversation and to help improve their own brand position as a result.” Consumer self-expression brings authenticity and impact, Keller adds. “If consumers are happy with their experience with the Mayo Clinic, and they tell others, it will undoubtedly help Mayo to grow its reputation and market presence.”

That’s certainly Aase’s hope. “When [patients] are telling their stories, their friends will see that and may be likely to check [us] out,” he says. “That’s like the word of mouth that happens over the back fence.”

Check out the rest of the article here, and thanks to Jason Alba at FacebookAdvice.com for his favorable review.

Update: The Rochester Post-Bulletin picked up this blog alert and published a story today.

“Free” and Higher Education = SMUG

Two recent blog posts that are required reading for SMUG students come from Chris Anderson and Jeff Jarvis. They explain why an institution like Social Media University, Global can exist (and much of what makes the rest of the Web work.)

Anderson (Editor-in-Chief of Wired and author of The Long Tail) has a link to his cover story in the current issue of the magazine. It’s called “Free! Why $0.00 Is the Future of Business” and here’s an excerpt:

What does this mean for the notion of free? Well, just take one example. Last year, Yahoo announced that Yahoo Mail, its free webmail service, would provide unlimited storage. Just in case that wasn’t totally clear, that’s “unlimited” as in “infinite.” So the market price of online storage, at least for email, has now fallen to zero (see “Webmail Windfall”). And the stunning thing is that nobody was surprised; many had assumed infinite free storage was already the case.
For good reason: It’s now clear that practically everything Web technology touches starts down the path to gratis, at least as far as we consumers are concerned. Storage now joins bandwidth (YouTube: free) and processing power (Google: free) in the race to the bottom. Basic economics tells us that in a competitive market, price falls to the marginal cost. There’s never been a more competitive market than the Internet, and every day the marginal cost of digital information comes closer to nothing.

Anderson’s article explains the proliferation of blogging tools like WordPress.com offering 3 gigabytes of storage, and unlimited bandwidth, for $0.00. As technology prices fall, the marginal cost of adding another user to the server farm becomes so close to zero as to become negligible.

From the consumer’s perspective, though, there is a huge difference between cheap and free. Give a product away and it can go viral. Charge a single cent for it and you’re in an entirely different business, one of clawing and scratching for every customer. The psychology of “free” is powerful indeed, as any marketer will tell you.

I’ve definitely found that to be the case as I talk to people about blogging, or joining Facebook or trying other social media tools. When I can tell them they can do anything they see on my blog without spending a penny, it takes away their excuses for inaction.

I can’t wait to get Anderson’s book when it’s published next year. I understand he’s working with the publisher on a method to make it available at no charge.

In his post from this afternoon, Google U, Jarvis explains the essence of Social Media University, Global:

Once you put all this together, students can self-organize with teachers and fellow students to learn what they want how and where they want. My hope is that this could finally lead to the lifelong education we keep nattering about but do little to actually support. And why don’t we? Because it doesn’t fit into the degree structure. And because self-organizing classes and education could cut academic institutions out of the their exclusive role in education.

So what if the degree structure is outmoded? What does a bachelor’s of arts really say you’re ready to do? Once you get a medical degree, if you practice, you’re required to take refreshers as the science changes. Shouldn’t we be offering journalists updates as new tools and opportunities emerge in their craft? (Short answer: yes.) And while on the example of journalists, what if it were easy for them to take a course in, say, accounting when they get assigned to the business section, or science when given the environmental beat? So rather than signing on for a one-time degree, what if I subscribe to education for life? Or what if the culture simply expects me to bone up because it’s so damned easy to (and I don’t have to go through tests and admissions and all that)?

This sounds a lot like what I said in my Message from the Chancellor. Credentialed learning certainly has its place. But SMUG is an institution for lifelong learners to get this refresher education Jarvis describes. He is focused on journalism, but I believe this kind of training being available on-line is absolutely essential for professionals working in communications, PR or marketing to keep their skills relevant.

As Anderson says, what makes this all possible is that the marginal cost for each additional user (or student) is practically zero. We’re up to 50 SMUG students now; if you’re interested in hands-on, practical training in social media, why not audit a few classes?

SMUG Week in Review 2-24-08

It was a full week for Social Media University, Global (SMUG) students, of whom there are now 49 (up from 34 just a week ago!)

The Facebook Hacker Challenge was updated and expanded. Then a commenter raised the issue of whether encouraging someone to try to hack the group would constitute a violation of Facebook’s Terms of Service. Your Chancellor decided it may be worth up to $200 to find out how secure Facebook’s secret groups are, but it’s not worth getting his Facebook account suspended, so I brought the challenge to an end.

Which is, I guess, a way of saying Facebook (even though it’s free), is worth more than $200 to me. That got me thinking that maybe a $15 billion valuation for Facebook isn’t all that outlandish; if you multiply 65 million active users by $200 each, that’s $13 billion. I may not be typical; there may be lots of users who would walk away from Facebook forever if you offered them five bucks. But I suspect many others wouldn’t trade their access to Facebook for $500 or even $1,000.

In one way, this back-of-the-envelope calculation doesn’t mean much. The fact that I perceive Facebook as being worth more than $200 to me doesn’t directly put money in Mark Zuckerberg’s pockets. But it does suggest that there will be a reasonable tolerance for Facebook trying to monetize its service, even if it means some minor annoyances, because users find Facebook so personally valuable anyway. Of course, the best scenario is one in which the targeting of relevant advertising actually enhances Facebook’s perceived value to users.

In other developments this week, SMUG got a great new URL: social-media-university-global.org. This is part of growing up from a blog that started on a whim about 19 months ago to an on-line higher education institution (even if it’s not accredited). The process was pretty painless on my end, and the total cost was $19 (although I did spend another $10 for the .com version of the domain, too.) I hope it’s not too painful for those who had subscribed to the original feed from leeaase.wordpress.com, or the one that had been burned through Feedburner. I would appreciate any feedback from anyone for whom this has caused a problem (but then, if it has cut off their feed they wouldn’t know about this request, would they?)

We also added two new courses, for which there are homework assignments:

Remember, SMUG is built on the principle of self-paced, hands-on learning. Don’t worry if you get behind. The Curriculum section will always have an up-to-date listing of available courses in sequential order. Complete the coursework as you have the time and inclination.

Unlike traditional colleges and universities that offer degree completion through cohort programs, you don’t have to work at the same pace as everyone else. The SMUG cohort is always growing and accepting new students (15 in the last week alone). So you can’t get behind, because there’s no pace you’re expected to match.

Of course the other major difference between SMUG and other universities is they actually give you a real, accredited degree. And even the cheapest public universities charge tens of thousands of dollars for it.

At SMUG, the B.S. degree you earn has a double meaning. But since it’s free, and since you’ll be gaining a lot of practical knowledge and experience through the process, I’m confident you will find it an exceptional value.

Happy studies!

Blogging 102: Blog Search Engines

Blogs are great tools for news and conversations. So how do you find out what people are saying in blogs, so you can join the discussion?

If you want to monitor blog mentions of a topic (or your company’s name), you have numerous paid options. But I recommend that you start with the free ones, such as:

Technorati,
BlogPulse, and
IceRocket
And of course you also can sign up for Google News alerts, too.

For any of these, it’s easy to get automatic, up-to-date alerts via RSS feeds or e-mail, so you can be aware of what is being said about topics that matter to you. Here are the steps, using Technorati as an example:

Go to Technorati.com and enter your term of interest into the search box. In my case, I’m interested in health policy reform, so I entered health reform in the search box.

You can narrow the scope by taking advantage of what Technorati has defined as “authority.” In essence, this is a count of how many other blogs have linked to a given blog in the last six months. This tells you that some other people have found the information useful or interesting. The next two graphics show what happens when you search for posts with “some authority” or “a lot of authority” (and in the latter the search term was put in quotes, “health reform” to narrow further.)

Another way to narrow the scope is to search for posts that are tagged as being about your topic. (For background about tagging, read this post.) Here are the results for posts tagged “health reform”:

Your next step should be to sign up for automatic alerts from Technorati about new posts that fit your search term or that are tagged with your term. Click this button…

…and (provided you have completed Social Media 102: Intro to RSS or its equivalent) you will be taken to your RSS aggregator or feed reader, where you will have an opportunity to suscribe to a feed of this search.

After you’ve subscribed to the Technorati feed, your next step should be to visit some of the blogs that came up with “some authority” or “a lot of authority” in your original search. These blogs may write about your topic regularly. If so, you will want to become a regular reader. But instead of having to visit them each day, you can just subscribe to the blog’s RSS feed.

Also, in Technorati, you can search for blogs that are tagged as being about your topic, not just that have some posts relating to it. Here are the results for blogs about health reform:

After you’re done with your Technorati search, you can follow much of the same process with BlogPulse and IceRocket.

Homework Assignments:

Go to Technorati and search for key words that are of interest to you, such as your company name. Subscribe to the feeds for those terms.
Find at least five blogs that are “about” your key terms, and subscribe to those blogs’ feeds in your RSS feed reader.
Repeat the process using at least two other search engines, choosing from BlogPulse, IceRocket and Google News.

This post is part of the Blogging curriculum for Social Media University, Global (SMUG). For information about enrolling in SMUG, click here.