SMUGgle Interview: Aaron Hughling

I had a chance to meet Tuesday with Aaron Hughling (@aaronhughling), all-around Web guy for Scott & White Healthcare, and his colleague Rhona Williams London, who is the head of PR for Scott & White. After about a year of investigation and preparation, their system (based in Temple, TX) is getting ready to launch into Facebook, YouTube, Twitter and a couple of blogs.

Aaron and I have been interacting through Twitter and email for several months, and I met Rhona at a conference in Phoenix in June. It was great that they were in Minnesota so we could sit down for a chat among SMUGgles.

Aaron also said he’s excited to be attending, along with one or two others from Scott & White, the social media summit for healthcare Mayo Clinic is hosting with Ragan Communications in October in Scottsdale, Arizona. I’m looking forward to it, too; if you attend I believe you’ll come away both inspired to bring social media to your organization and encouraged by the examples you’ll see and hear. There’s still time to register, so I hope you’ll join us.

After our conversation, I asked Aaron if he would be willing to share some of the things he’s learned through his social media journey. Here’s what he had to say. It’s some good advice:

What lessons from your journey into social media do you think would be most helpful to others looking to get started? If you had one thing you could go back and do differently, what would it be? Or if you haven’t taken the plunge, what questions do you have?

Author: Lee Aase

Husband of one, father of six, grandfather of 15. Chancellor Emeritus, SMUG. Emeritus staff of Mayo Clinic. Founder of HELPcare and Administrator for HELPcare Clinic.

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