Executive Physical Feedback

Rich Karlgaard from Forbes.com has an interesting first-person account of his executive physical at Mayo Clinic.

More Mayo (Clinics), Please

I spent yesterday, from 6:30 a.m. to 4:30 p.m., being poked, probed, bled, drained and scanned at the Mayo Clinic’s Scottsdale, Ariz., branch.

I was marched to within an inch of my ticker’s life on a treadmill, made to sit in a claustrophobic “body pod” while wearing only a Euro-weeny Speedo and a shower cap, and held hostage in a small room while a fat lady lectured us on nutrition.

I loved every minute.

What brought me to Mayo was its Executive Health Program. I hadn’t had a thorough physical exam since turning 50. Mayo Clinic enjoys the best reputation in the world for delivering this sort of service, so why not try it?

I was told that the Scottsdale branch is minor-league compared with the Rochester, Minn., headquarters, but after spending a day there, I cannot believe this is true. The quality of the docs and staff, the cool diagnostic equipment–but most of all, the incredible IT system that keeps the docs and staff up-to-the-minute and working in concert–is first-rate.

Word-of-mouth recommendations from satisfied patients have been the most important reason why people choose to come to Mayo Clinic. Another important factor has been stories in news media. Here we have both of these wrapped up in one, a journalist telling his personal story.

Our goal is for the patient experience to be equally positive at all three Mayo Clinic locations. I’m glad to hear Mr. Karlgaard was impressed.

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Author: Lee Aase

Husband of one, father of six, grandfather of 15. Chancellor Emeritus, SMUG. Emeritus staff of Mayo Clinic. Founder of HELPcare and Administrator for HELPcare Clinic.

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