Social Media University, Global (SMUG)
Suus Non Ut Difficile • Home of the SMUGgles
Instead of the American Broadcasting Company, it’s the Australian Broadcasting Company, and from an interview I did while in Sydney last week for the HARC Forum. The interview was for The Health Report, with Dr. Norman Swan.
We had a lively conversation, and I enjoyed getting to speak with Dr. Swan about our Mayo Clinic Center for Social Media.
The program aired Monday morning in Australia.
Listen to the program or download it. And follow Dr. Swan on Twitter.
Let me know what you think.
I’m delighted to be in Sydney, New South Wales this week and presenting this evening at the HARC 7th Forum. HARC is the Hospital Alliance for Research Collaboration, and is an initiative of the Sax Institute in partnership with the NSW Clinical Excellence Commission and the Agency for Clinical Innovation.
As is my propensity, I will be going through a lot of slides during my 50-minute presentation, so to make it easier for participants to follow without having to take notes, I’ve posted the deck to Slideshare and have embedded below.
You can follow all the fun on Twitter with the #HARCsm tag. I’m glad also to finally get to meet Hugh Stephens, who is a member of our External Advisory Board for the Mayo Clinic Center for Social Media.
Here are a few links participants might want to check:
I look forward to continuing the conversation in the comments below, and in the social time after the event. We also have a tweetup with the #HCSMANZ gang Thursday night.
As I write this, I’m at the Denver airport, having just done a presentation for the annual meeting of the American Association of Medical Colleges. It was fun to get to hear Don Tapscott, author of Wikinomics and Macrowikinomics, in a plenary session just before my presentation. He’s one of the authors who have influenced me a lot, so it was a treat to hear him. Much food for continued thought.
Tonight I’m flying to Los Angeles to catch a flight to Sydney, where I will be the guest of the Sax Institute and its collaborators in New South Wales.
It’s my first trip to Australia, and as far as I know it’s the first time any of my ancestors have been there. A whole new continent.
It’s going to be a really full week. I will be posting more here, and documenting the trip via Twitter, too.
This will be the longest night I’ve ever experienced. It’s dark in Denver as we get ready to board, and for the next 20 hours or so I’m going to be flying into the night, until arriving in Sydney on Monday morning.
I feel kind of ripped off that I don’t get to experience the end of Daylight Saving Time in the U.S. and the “Fall back” part of the equation, but then again I won’t really experience Sunday, either.
For those who attended my session at the AAMC meeting, I welcome any comments or questions you may have…just put them in the comments below. And if you want to see the full version of the video I used to close my presentation, it’s here.
G’Night!
The final chapter in my iPhone 4S saga, which I had detailed here and here, came today in the form of an auto-generated email from AT&T (click to enlarge):
I had wondered when AT&T would have told me about my canceled order.
Turns out it would have been today, three weeks after my original order and at least a full week after the cancellation occurred.
And two days after I received my iPhone from Apple, five days after having ordered it.
Further confirmation that switching to order directly from Apple was a really good decision.
Listening again last night to Guy Kawasaki’s book, Enchantment: the Art of Changing Hearts, Minds and Actions, one of his tips on “How to Enchant Your Boss” was (and I’m paraphrasing because it was an audio book, so I’m not sure I got the quote exactly right):
Under-promise and Over-deliver. Only make promises you are 120-percent sure you can deliver in 80 percent of the time.
This applies in not only in the workplace, but in customer relationships as well. In fact, it’s probably just a good general rule to live by. I experienced the benefits yesterday when my iPhone 4S saga, previously detailed here, came to an end.
After my AT&T hassle and finally getting to the point where I could place my order through the Apple on-line store, I was told my new iPhone 4S would arrive sometime between November 4-14. I was a little disappointed in that because I will be leaving for a trip to Australia (with a couple of stops before I get there) on November 2.
But I at least had a target date.
Imagine my happiness when I got an email a couple of days ago telling me that my iPhone had shipped from Hong Kong, and that I could expect delivery October 31 by 10:30 a.m. I was able to click through to the tracking on FedEx, and saw that it had been picked up and was on its way.
And how much better it was when Lisa called me yesterday to tell me that she had just signed for a package from Apple!
Here it is:
This is the last photo taken with my iPhone 3G, and was featured in my ceremonial last tweet. All of my photos will be at much higher resolution from now on.
But this was a great example of Guy’s guidance.