The Los Angeles Times had a nice article on social media in health care on Saturday, entitled “The doctor’s in, on Twitter.” I had participated in an interview some time ago, so was surprised when I got the Google alert linking to the article, which began…
Twitter. A popular online social network? Yes. A vital tool for medical research? Maybe.
“Until now, healthcare providers have primarily used online networks as a promotional tool,” says Lee Aase, director of the Mayo Clinic Center for Social Media. “We think they can be much more.”
I think it’s an important message to get across: that if we see social media primarily being about marketing we will miss some of the most important benefits. In fact, we created the Mayo Clinic Center for Social Media and the Social Media Health Network to help encourage use of these tools throughout the health care system, in clinical practice, research and education as well as administration. So I was really glad to see something of this emphasis come through in the Times.
And personally, it’s kind of a kick to be the first person quoted. Not gonna lie. 😉
The CBS TV affiliate in New York City ran a lengthy story late last month featuring a member of our Mayo Clinic Center for Social Media External Advisory Board.
Howard Luks, M.D. (@HJLuks), an orthopedic surgeon, and one of his patients were profiled in this piece:
A nice story helping to raise the profile of social media in health care.
In discussing this honor with another good friend, she suggested that this would be an appropriate time to break out my poetic talents, which I generally reserve for wedding anniversaries.
Update: In the “give credit where it’s due department” I want to highlight the role Meredith Gould played in all of this. She’s the one who suggested to me (so I could suggest to Ed) that the Mayo Clinic Center for Social Media take over management of Ed’s list. And she’s the one who suggested the poetic approach, given that my wife Lisa had shared with her one of my early compositions. So…pretty much every good idea I get comes from either Lisa or Meredith.
I concurred that with the magnitude of the honor being bestowed – and more importantly the contributions of the recipient – this is a time for rhyme. So, here is my…
Ode to Ed
I’m glad today to help bring praise
to a good friend who has spent his days
and nights for the last several years
allaying the unfounded fears
of supervisors and CEOs
and other social networking foes
whose attitudes sometimes seem bitter
against the use of Facebook and Twitter.
That healthcare hero of course is Ed
No surname needed, for once you’ve said
his first name in the health care space
It brings to mind the kindly face,
the smiling, friendly profile pic
that eerily resembles Old Saint Nick.
Like Santa, Ed’s brought lots of joys
by showing that these tools aren’t toys
that YouTube and LinkedIn can be good
in health care, and so hospitals should
make access open for their workers
and not assume they all are shirkers.
But wait! I mustn’t get ahead
of the real reason we are honoring Ed!
In the early days of 2009
after hearing many colleagues whine
that hospital leaders would not engage
the thought of starting a Facebook page
Ed knew that it would be a fait a- commpli if he gathered data
if he could show that rivals and peers
had overcome initial fears
he knew the foes would change their minds
to keep from being left behind.
So Ed created his compilation
of hospitals across the nation
with Facebook pages or Twitter accounts
we watched the numbers steadily mount.
He overcame fear, uncertainty and doubt
with the greater fear of being left out.
‘Twas a labor of love, a manual one
until Ed decided ‘twas no longer fun.
So he vowed he would muster just one more drive
to update the list and create an archive.
But then I suggested that it would be great
if we picked up what he had begun to curate
and made it become a permanent resource
(acknowledging Ed’s founding role, of course),
That we would provide programming and training
so many others could help in maintaining
instead of Ed as an Army of One
by using crowd-sourcing the job would get done.
Ed quickly agreed, in response to my note
because it would give him the time to devote
to leading a task force that we had begun
(a Social Media Health Network one)
to stop the blocking of social sites
Ed wanted to help lead the fight
for access to these powerful tools
by healthcare workers, with proper rules
to maximize the benefits
for patients and the system. It’s…
been just four years since we first tweeted
and in Baltimore he greeted
me with warmth, as a gracious host
he truly is one of the most
Deserving of having his name
In the Healthcare Internet Hall of Fame.
While earlier I did declare
that since all already were aware
of Ed’s amazing gifts to us
his surname seemed superfluous.
But then I thought: What if some Doc
had spent four years beneath a rock?
Or for two decades like Rip Van Winkle
had been asleep? They’d have no inkle
of who it is that we acclaim: Ed Bennettis our good friend’s name.
Please join me in sharing your congratulations through the comments below, and by tweeting this post with your greetings to Ed.
The book includes a Foreword by our Mayo Clinic CEO, Dr. John Noseworthy, and a special section on legal issues from our Mayo Clinic attorney, Dan Goldman. Our Center for Social Media Medical Director, Dr. Farris Timimi, wrote the Preface. With ideas and insights from 30 thought leaders in health care social media, this book will help you make the case for using social media in your organization.
You can get it on Amazon, or go to our Center for Social Media site for significant discounts on multiple copies. It’s a quick and easy read, perfect for starting a discussion in your workplace.
In addition to working with Meredith Gould on the overall project, I contributed an essay for the Strategy section. To give you a taste of what’s in the book, here is my essay:
Seven Thoughts on Social Media Strategy
Lee Aase
@LeeAase
Mayo Clinic Center for Social Media
Start from business priorities and goals. Social media isn’t something to do for its own sake or because the tools are shiny and new. Think about what you were hired to do or needs you see in your organization and how these tools can help. In my case, social tools supported our media relations, my first job at Mayo Clinic.
Become personally familiar with the tools. Develop deep familiarity with basic social media platforms by using them. Set up personal accounts before creating any for your employer to help you see how to best apply them for work.
Start by watching and listening. Listen to what others say about your organization. Watch how others use the tools.
Ask for help. People in online communities are generally welcoming of new members, particularly those who approach with a sense of humility.
Pay attention to community norms. If you watch and listen and approach online connections with humility, it’s unlikely you’ll become “that guy.” Don’t act in ways wildly outside community norms for a community if you want to become a trusted member.
Don’t be snowed by the purists. My friend Andy Sernovitz talks about “bloggers who blog about blogging,” for whom any deviation from what they consider the “right” way to engage online is viewed with contempt. They aren’t your audience. Don’t let purists’ opinions keep you from doing what’s right for your situation and organization.
Planning is more important than plans. Think about priorities and why you’re engaging in social media, but keep the planning horizon short. Plan early. Plan often. Lather. Rinse. Repeat. The content of any plan isn’t as important as the thought process that informed its development. Our Mayo Clinic Center for Social Media works on a 100-day planning cycle. Don’t be afraid of having a similarly short planning cycle.
Strategy in social media isn’t appreciably different from other types of business strategy. You’ll address the same questions: What resources do I have? What tools are available? What could I accomplish with additional resources?
Still, here’s one key way social media business strategy is different:
Altruism pays. Social tools have dramatically reduced the cost of sharing knowledge, and the resulting relationships can be much more valuable than the knowledge itself. Keep costs low and you’ll be amazed at the benefits you’ll realize from sharing freely.
Bringing the Social Media Revolution to Health Care is the title I’ve used for many of my presentations over the last few years. Now, it’s a book, thanks to the contributions of 30 good friends who are members of our Mayo Clinic Center for Social Media Advisory Board, Social Media Health Network and our Mayo Clinic staff. See the Mayo Clinic news release and the blog post announcing the book for more information.
I listed the contributing authors in a post on our Mayo Clinic Center for Social Media site, but I want to particularly recognize Meredith Gould for her contributions. She wrote a couple of the essays, but her editing and publishing experience was essential. And she is, after all, a great humanitarian.
I will have more on the process in some future posts, but for now I hope you’ll read the book and tell me what you think of it. You can get it on Amazon (it qualifies for the 4-for-3 promotion, too), or we have bigger discounts for bulk purchases if you get them directly from the Mayo Clinic Center for Social Media. All net proceeds go to fund scholarships for patients and caregivers to attend our conferences.