Facebook Friend Rules

I suppose I have brought this on myself (or maybe that’s just a blame-the-victim mentality), but some recent developments have led me to establish some new rules for accepting Facebook friend requests.

I have previously encouraged any SMUG students or even casual readers to add me as a Facebook friend. I still hope you will. The fact that you’re here suggests that Google thought you might find this content interesting and relevant, and that you took Google’s recommendation. We should be friends, even if we haven’t yet met.

But in the last month or two I’ve had an alarming increase in friend requests from people who seem to think Facebook is the next Amway, and who want to use it mainly as a tool for multi-level marketing.

Getting away from spam (the electronic kind, not the trademarked kind that is made in my home town, and which saved Western civilization during World War II) is a major part of Facebook’s appeal. I don’t want to be bombarded with get-rich-quick schemes.

Lately, I’ve had too many scenarios like this, which started last night:

11:09 p.m. on 6/14/08 – I accept a friend request from Jan Cheung

Within a few hours I had received this (click to enlarge):

And very shortly after that I received these two group invitations:

Jan’s not the only one who’s done this, but this was the proverbial straw.

So he’s not my friend any more. Not in Facebook, and after this post, likely not elsewhere either.

And I’ve developed some new rules for Facebook friend requests. I’ve had other people whom I have accepted as friends send friend requests to my kids, who thought they should add people because I did.

So here are my new rules, which are less strict than Facebook would suggest, but yet leave room open for connecting with people who have a common interest in learning about social media, not just using people as leverage points.

  1. Send me a message with your friend request. Give me some sense that you’ve read one or more of my blog posts, and that you added me in Facebook from here instead of from someone else’s list of friends. If you say something about SMUG, I’ll know you weren’t just cruising people’s friend lists and adding people in alphabetical order.
  2. Don’t spam me. If you send me a message inviting me to join a group within 24 hours of becoming my friend, or make me one of 8-10 recipients of one of your messages, I will “unfriend” and block (and perhaps report) you.

If you’re reading this post, you’re exactly the kind of person with whom I want to be friends. But for those who add me because I’m first in alphabetical order in all my friends’ lists as you cruise Facebook, they’ll be ignored.

Are you having a problem with friend spam, or is this just among the cons (there are many pros) of having a surname like Aase?

Blogs in City and County Government

At the ALI Social Media Summit, we heard from Jeremy Lasich, the Deputy Director for Communications for Fairfax County, VA.

This was especially timely for me, since I am presenting Wednesday at the Illinois City/County Management Association’s Summer conference, at a pre-conference workshop entitled: “Everything Local Government Officials Need to Know about Blogs and Social Media.”

One of the stories Jeremy shared was about the wife of a Fairfax County school administrator ranted at a student who had called her husband at home complaining about his decision not to call a “snow day.” That story got widespread attention in the blogs, and also significant news media attention, including from ABC News on its World News webcast and from Good Morning America, along with the Washington Post.

Fairfax County has a Facebook group, a MySpace page and a YouTube channel.

I asked Jeremy to share some thoughts for the ICLMA group, and here’s what he had to say:

[youtube=http://www.youtube.com/watch?v=VIr8V0Y4Lxw]

Two issues they have so far:

  • Their IT department won’t let most county employees access these sites from their work computers.
  • Their legal department has not allowed public comments on these sites because of First Amendment issues, that if these are “official” government sites they could get in trouble if they censor or delete any comments. This doesn’t seem to be a permanent policy, but the County Attorney is at least concerned enough about it that they haven’t turned on the commenting features on these official social media sites.

At the ALI conference on Wednesday they also will be hearing from Mayor Bill Gentes of Round Lake, IL. Bill’s blog is another one the ILCMA will find interesting. I heard Bill speak just over a year ago at another ALI conference, and he was quite enthusiastic about the benefits that had come from his blogging. His blog and the story behind it is among those featured in this American City & County article.

Here is a blog from the Rockford, Mich. City Manager, and here’s an article from the Boston Globe about city government blogs. That article points out some mayoral blogs that have gone to seed, with no posts in several months. One key point to remember if you’re planning to start a blog is that most of them that fail don’t do so because of some controversy that caused them to be pulled down, but rather from slowly withering away from neglect.

I think combining a YouTube channel with a blog is a great way to make blogs both easier to maintain and more authentic. When you see someone talking on a video blog, and you can see that he or she clearly isn’t reading but is instead talking from the heart, it’s a great way to avoid being flogged for running a ghost-written flog.

I will update this post later to include my slides.

Meanwhile, if anyone has questions about local government and social media, please add them in the comments, and we will discuss them during the presentation and beyond.

This is a post I did as part of a SMUG Extension Class.

Update: Here are the slides from yesterday’s presentation.


Managing for Excellence Presentation

Today I’m doing a presentation to the Managing for Excellence meeting at Mayo Clinic in Jacksonville, Fla. This is a meeting of all Jacksonville supervisors, and I get a chance to tell them about what Mayo is doing in social media.

On our internal blog I did a post with links to some of our projects (many of which I had previously highlighted here), but I’m closing my fast-paced presentation (I only get 15 minutes) with a little more “show” to go along with the “tell.”

I’m planning to show:

I will be updating this post during the meeting today, embedding a video, for instance.

 [youtube=http://www.youtube.com/watch?v=3m3vfIgfTVI]

If you’re interested in learning more and getting information on topics from Flickr to Twitter to RSS to Wikis, check out the Enroll Now page for your continuing education options.

SMUG Extension Class for LifeSource

Today I had the opportunity to do a presentation on social media for LifeSource, the non-profit organization that manages organ and tissue donation in Minnesota, North Dakota, South Dakota and parts of western Wisconsin.

I had been asked to do this because of a presentation I had done for the Minnesota Health Strategy and Communications Network. I told the LifeSource group I would provide a link here to my presentation; since it was substantially the same as the one I did in February, I’m just linking to that post.

I will be interested to see what LifeSource does in social media; for an organization that is so volunteer-intensive and deeply affects so many people in a positive way, these tools are a natural way to give a voice and a platform to people who are passionate about this life-saving work. Here’s the Facebook group, Donate Life Minnesota, they have formed. I suggested they should talk with Scott Meis from the Donate Life Illinois campaign, where they’ve had a lot of success using social media.

I’m also looking forward to connecting with LifeSource at the Transplant Games in Pittsburgh in July, where Mayo Clinic will have a booth as one of the sponsors. We will be having opportunities for participants in these Olympic-style events to share their stories via a Facebook group and in other ways.

Why Every Business Should Use Facebook

As I previously mentioned, I had an opportunity a couple of weeks ago to distill my thoughts on the business benefits of Facebook for an article Julie Sartain was writing for Computerworld. It was a really useful exercise for me, and an opportunity to encapsulate what I’ve learned in the 10 months or so since I first wrote about Facebook Business Uses.

You can find many of these thoughts expressed, described and demonstrated in more detail in posts linked to SMUG’s Facebook Business page, in its Facebook category or in the formal Facebook curriculum, but I’m posting my full essay here.

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From telephones on each salesperson’s desk to fax machines in every work unit to the hundreds of millions of workplace personal computers connected to the Internet, U.S. business leaders have invested incalculable billions of dollars over the last several decades to connect their employees with the outside world and with each other.

They’ve justified these investments because of increased productivity and greater organizational agility. In 1990, for example, being able to receive customer purchase orders by fax instead of via FedEx or local courier was a huge advance, well worth several hundred dollars for the device purchase and the monthly charges for the requisite extra phone line.

And if AT&T had offered its business customers a free fax machine and dedicated phone line, can you imagine anyone declining?

Social networking sites like Facebook are a much more profound communications phenomenon than the fax, and Facebook’s functionality far surpasses the transmission of black-and-white document images. Yet not only are many businesses failing to take advantage of the free communication services Facebook provides: some actively block their employees from accessing it from their workstations.

What’s wrong with this facsimile? Can you even conceive that business owners and managers would not only reject the mythical free fax offering, but would call security to have the AT&T representative escorted from the premises?

Many managers misperceive Facebook, and therefore fail to appreciate its benefits. I’ve listed some practical Facebook business uses below. While every category won’t apply to every business, if you can’t find some way to profitably leverage a free communications network that has more than 70 million active members, your main business problem is likely lack of creative thinking and vision.

Here are five free Facebook business uses you should consider, plus a low-cost bonus:

Directory Listing: You can establish a free “fan” page for your business or organization in Facebook, complete with links to your Web site, photos, videos and contact information to key employees or salespeople. It’s like a supercharged multimedia white pages listing in a telephone directory. Here’s the Mayo Clinic Facebook fan page.

Word-of-Mouth Catalyst: When people become a “fan” of your organization, or when they write on your wall, it shows up on their Facebook profile and in their friends’ news feeds.

Collaboration Networks: Facebook allows you to form an unlimited number of free groups. They can be open to anyone, closed (you must invite or approve new members) or even secret (their existence doesn’t show up on your profile.) The latter two types could enable your employees to collaborate with each other and with external vendors or agencies, without providing them VPN access behind your corporate firewall.

Free Intranet: Speaking of corporate firewalls, if you run a small business, Facebook could be your intranet, through a secret or closed group. You can post important updates from leadership, invite discussion and even use Facebook Chat for instant messaging, without any expense or IT support. Each work team or unit within your company could have its own secret Facebook group for collaboration.

What about data security? Let’s face it: you probably have a hard enough time getting your employees to pay attention to your corporate priorities. Do you really think it’s likely your competitors will A) Find out that you have a secret Facebook group, B) Have the technical sophistication to engage in strategic espionage, and C) Effectively share the information from your secret group with their employees to put you at a significant competitive disadvantage?

Don’t use Facebook to store your bank account or credit card numbers or other information that could have serious legal ramifications if released, but understand this: most of your corporate information just isn’t all that interesting.

Focus Groups: Groups also let you invite current or potential customers or clients to interact with you and share feedback on your products and services. You can bring them together without travel expense or schedule coordination, and your group can be much larger than what can be managed behind the one-way mirror of a focus group.

The Non-Free Bonus: With 85 percent of college students having profiles, Facebook ads could be a great tool for employee recruitment. You can target pay-per-click ads to students at particular schools, with specific college majors and to undergrads or those who already have their degrees, with a link to a Facebook group or your recruiting site. The extra bonus is that by showing openness to social tools like Facebook that are part of how today’s students interact, you’re more likely to be perceived as a desirable place to work.

I’m not advocating diving into Facebook without first thinking exactly what you hope to accomplish, and whether Facebook is the right fit. But given its power (and the new privacy settings, demonstrated in Facebook 210, which enable separation of personal and professional networking), the burden of proof in the discussion should be on those who oppose its use.

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What do you think? What other practical uses for Facebook have you found? I’d love to hear your stories. And if you disagree with anything I’ve said, I’d be glad to hear your reasons.