A SMUG Tour of China

I’m excited to begin a new adventure today as I make my first trip to China.

I’m accompanying Kent Seltman, co-author of Management Lessons from Mayo Clinic. Kent was formerly the Marketing Division Chair at Mayo Clinic, and he wrote his book with Len Berry as his swan song as he approached retirement. It has been translated into Mandarin and has sold 350,000 copies in China.

China TourKent has previously visited China 13 times, always taking a current Mayo Clinic employee with him. I’m delighted to accompany him on his 14th trip. We’ll be there from now until June 27 and will speak at 9 hospitals in China (click the map to enlarge).

According to the Chinese Firewall Test, I probably won’t be able to access Facebook, Twitter, YouTube or LinkedIn for the next couple of weeks.

On the bright side, SMUG does appear to be available from mainland China.

Screen Shot 2016-06-11 at 8.25.38 AM

I’ll hope to post updates here relatively frequently. Since my posts are tweeted automatically, SMUG will be my way of at least sending messages via Twitter.

Dr. Seltman’s Opus

Among the reasons for my relatively lighter posting in the last few days is this video, which I produced (with some of my colleagues) to honor Kent Seltman, who celebrates his retirement from Mayo Clinic at a reception this afternoon.


Unlike the character played by Richard Dreyfuss, Kent not only left his influence within the lives of the people with whom he worked at Mayo. He actually did get to write his Magnum Opus. Kent is the author, with Leonard Berry, of Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations. You can read a review here.