socialmedia | Social Media University, Global (SMUG)

50 Ways Marketers Can use Social Media to Improve Their Marketing

As part of her homework for Facebook 107, SMUG Student Peggy Hoffman used Facebook to send me this helpful overview list from Chris Brogan. It’s worth a look.

Social media isn’t always the right tool for the job. Not every company needs a blog. YouTube worked for BlendTec, but it might not work for your company. And yet, there’s something to this. Over the last three days, I’ve spoken to four HUGE brands in America that are considering social media for one project or another, and there are many more out there working on how these tools might integrate into their business needs. Here’s a list of 50 ideas (in no particular order) to help move the conversation along. Note: I mix PR and Marketing. They should get back together again.

50 Ways Marketers Can use Social Media to Improve Their Marketing | chrisbrogan.com.

Chris has created a nice list of some potential ways to use social media; SMUG’s objective is to give you hands-on experience using the tools, so you can go to management with confidence both that a given tool is right for your organization AND that you know how to use it.

For example, the Podcasting curriculum, and in particular the 10 Steps to Your Own FREE Podcast post, walks you through the process to recording, publishing and promoting your own personal podcast.

So please follow Peg’s example by using Facebook to share some more of these good finds (or put them in the comments below.)

Have a great weekend. I’m hoping it doesn’t rain so we can begin painting the SMUG North Annex. Video reports about our construction process will be coming soon.

iTunes Store Podcast Directory Accepts Chancellor Conversations

I received notice yesterday that my listing of Chancellor Conversations in the iTunes Store Podcast Directory, which I submitted as part of the Podcasting 110 course, was approved.

So now, it’s even easier: just click this link to subscribe to Chancellor Conversations in iTunes.

I had always wondered how those links worked, in which podcasters put little “Subscribe in iTunes” icons on their pages. Now I know. Apple sends the code, and you just hyperlink from your page.

Here’s what the Chancellor Conversations page looks like in the iTunes directory (click the image to enlarge):

I hope you’ll subscribe in iTunes and continue to learn about social media with me.

10 Steps to Your Own FREE Podcast

A podcast is the perfect vehicle for providing in-depth audio and video information to an interested audience. And not just an “audience,” but a community: if you use a blog to distribute your podcast, listeners can provide feedback through their comments. This post is a recap of Social Media University, Global’s 100-level Podcasting courses, and will take you step-by-step through everything you need to create your own podcast

Best of all, the education is completely FREE. SMUG has no tuition, and all of the tools to create and distribute your podcast used and recommended in these courses are free.

You’ll learn how to:

Subscribe to podcasts for FREE using iTunes
Record your audio files for FREE using Audacity
Use WordPress.com as your FREE server for delivering podcasts (a $20 savings over typical costs, exclusively for SMUG students)
Enhance your podcast feed through Feedburner so you can get traffic and usage data, and so your users can more easily subscribe, and
Get your podcast listed in the major podcast directories like the iTunes Store and Podcast Alley.

You’ll do all of this without spending a penny, but just investing your time, assuming you have access to a computer with a built-in microphone. Then, after you’ve experimented with your own personal podcast, you will have the confidence born of first-hand knowledge and hands-on experience that will enable you to make decisions on how and whether to use podcasting in your work or volunteer organizations. Here are the 10 steps to your free podcast:

Upon completion of these 10 steps, you will receive your non-accredited Associate of Arts in Podcastology and will be added to the SMUG Dean’s List. Then you’ll be ready to explore advanced courses at the 200-level and above, learning about production enhancements like better recording devices, adding music to your podcast without going to jail, conducting interviews remotely through Skype, mixing tracks and adjusting recording levels, and otherwise making your podcast more professional.

Please give your feedback on this 10-step free podcast program, either in the comments below or on the individual courses. We’re always open to suggestions on how we can improve the educational experience.

And if you find the program helpful, please use your blog, Twitter, Facebook — or the buttons below — to share it with your friends and colleagues.

Mayo Clinic Social Media Update

As I Tweeted earlier today, I had an opportunity this morning to provide an overview of Mayo Clinic’s social media activities to another division within our department. One of the things I enjoy about doing presentations like this is that as I update previous versions I can see where we’ve made progress in the intervening time.

Coincidentally, a Mayo Clinic colleague — Nancy Jensen — who leads our Public Affairs division in Florida and also is extensively involved in cancer communications nationally, asked me to provide an overview of what Mayo is doing in social media for a discussion board on which she is a member. It’s a group of cancer communications contacts for academic medical centers. She also thought it would be good for them to get a taste of SMUG and some hands-on social media education, so I decided it’s time for another update here.

Since my last Mayo Clinic social media progress report in May (which I would encourage you to check out for background), we have three significant developments:

Our Mayo Clinic YouTube channel has been significantly upgraded. We’ve been able to get the look and feel customized to closely match mayoclinic.org, our main Web site for patients, and we’ve added playlists to group some of the similar videos and highlight them. Currently we have featured our Mayo Clinic Medical Edge videos and the video testimonials and personal stories we shot at the Transplant Games with the Flip.
We’ve started a Mayo Clinic News Blog. We still have some refinement to do, but it serves at least two good purposes. First, it enables us to provide video and audio resources to journalists on a password-protected, pre-embargo basis, which should help us get more news coverage. Second, when the news embargoes lift, we take off the password protection and make those same resources available to interested members of the general public. And the videos we put there can discuss the research stories in much greater detail than would get into any mainstream media news story, which is a great service to potential patients.
Finally, in just the last two weeks (coinciding with the Transplant Games), we established a Mayo Clinic Flickr account. The first application was to make photos available to the participants who visited our booth, but we’ve also created sets for photos of our campuses, and it seems the next move might be to put photos there that accompany our news releases.

Nancy also mentioned that it would be good for me to discuss some things a smaller communications unit, perhaps with three or fewer members, could do. It’s easy for people to look at the resources Mayo Clinic has, and think that these tools are just for the bigger players.

That would be a mistake; the truth is just the opposite. Here’s why.

Social media tools are a great democratizing force. They enable anyone to create content and distribute it worldwide (and also get feedback from users.) Kids can do this in their basements or dorm rooms; as communications professionals we certainly are capable of learning social media.

On a related note, the cost of participating in social media is extremely low. Through wordpress.com, you can get a blog with customized look and feel, mapped to a domain or subdomain of your choosing, and with the ability to deliver your podcasts, for $45 to $55 a year. A Flickr account with unlimited bandwidth and storage costs $25 a year. A Facebook page is free, and if you work for a non-profit, so is a YouTube channel. You may need to pay someone to do the blog and YouTube customization if you don’t have that in-house capability, but if you have a corporate Web site those design elements would be fairly easy to match. And you can get a Flip video camera, with tripod, for less than $200. A digital still camera also can be had for that price or less, and you already have computers capable of using these tools.

You can learn more about how to use these tools for free. That’s what Social Media University, Global is all about. You can enroll here and then go through step-by-step, hands-on courses in general social media, blogging, podcasting, Facebook and other topics. All it takes is your time.

In the end, that’s the real potential cost for social media: it takes some people and a commitment to be involved. But I would submit that these tools provide leverage for you to accomplish your other work, and that by using them you will get better results in less time. And they also provide an opportunity for you to leverage the involvement of others in your organization, outside of your public affairs or communications group.

Tell your story! How are you using social media?

In the comments below, please share your stories and examples of how you’re using social media in your organization. I’d like to see them, and I know Nancy’s fellow cancer communicators would enjoy them as well.