Tag: Twitter

Haiti Earthquake Relief Made Personal

Haiti Earthquake Relief Appeal

The news about the Haiti earthquake is overwhelming. The devastation is unfathomable.

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In a disaster of this magnitude, we all want to help. But sometimes we can be come paralyzed, for a couple of basic reasons:

  1. We feel that with the greatness of the need, our contribution can’t make much of a difference, or
  2. We hear reports of Internet fundraising scams that use the disaster to defraud the generous.

While social media can be used to perpetrate the con jobs, their real power is to enable those who care to give meaningfully and with confidence.

You can give to charities endorsed by people you know, or by people the people you know, know.

I know that last sentence is really awkward, but take a minute to think about it. And while you’re thinking, here’s a story that will help drive it home.

I met Tom Vanderwell (@tvanderwell) last year via Twitter, as described here. Having met on Twitter on a Sunday night, we had coffee together in his home town, which is nearly 500 miles from mine, the following Wednesday. And when I returned to Grand Rapids, MI in August for my granddaughter Evelyn’s birthday, I went to Tom’s house to interview him via Flip video for this post on our Sharing Mayo Clinic blog.

While there, I met Tom’s youngest children, Abby and Isaac, whom he and his wife had adopted from Haiti. Cheryl and their older daughter were on a mission trip in Haiti at the time I visited him, which is why I needed to meet Tom at his home: he had to be there with his adopted kids. I also learned that Tom was involved as a member of the board of the Haitian orphanage, God’s Littlest Angels.

So when I got the message pasted at the top of this post from Tom yesterday via Facebook, I took notice. It brought the disaster one step closer to me, because I knew someone actively working to provide relief. And I knew that the projects he would be supporting would be well-run, economical and wouldn’t involve a lot of administrative overhead. In short, I knew that whatever I gave would be well spent.

As you’ll note, Tom also asked us to invite friends to help, whether it’s 10 people giving $100 or 100 giving $10.

That’s where you come in.

I’m not going to suggest what you should give. You need to decide that on your own.

But I do want to assure you that whatever you send for God’s Littlest Angels will be used well, to meet real needs.

This shows something of the power of social media, in that through Twitter Tom and I created a personal relationship that led to meeting in real life, and also to maintaining that relationship through Facebook. And you should check out this post Tom did on another blog, about how he has been using social media in the aftermath of the earthquake, and how through Twitter he got the director of the orphanage in touch with @AnnCurry of NBC, which led to the Today story embedded above.

So now I’m inviting you to join me in a “Six Degrees of Trust” experiment.

  1. I know and trust Tom
  2. You know me (if you’ve been reading my blog regularly) and hopefully trust my judgment.
  3. You have your own circle of friends on Facebook, and followers on Twitter, who know and trust you.
  4. Your friends likewise have friends and followers.
  5. …who have friends and followers…
  6. …who have friends and followers…

So whereas Tom had some suggested steps for us who are his friends, here’s what I’m asking you:

  1. Give what you can to help God’s Littlest Angels. I have embedded the contribution widget at the bottom of this post.
  2. Post the link of this post to your Facebook wall, or send it directly to selected friends on Facebook.
  3. Send a Tweet about this effort. Here’s some suggested text you could copy and paste: Six Degrees of Trust: People you know helping orphans in #haiti #godslittlestangels http://bit.ly/4Fmtq1

I talked with Tom briefly this evening via Skype. He said the orphanage is currently over capacity, with 160 kids. Given the deaths resulting from this earthquake, it’s likely there will be dozens more children needing housing and help. I hope you’ll take a few moments now to help provide that help.

RAQ: What platform do you recommend for Twitter chats?

This question comes from Chris Patota (@WestchesterPR), and is shared with permission:

I just came across your blog today, and I think it’s a great resource for people like me who are trying to leverage social media for business. I have a quick question for you…what is your preferred Twitter Chat technology? I would like to use a Twitter chat for one of my clients’ events, so I wanted to see if you had any recommendations.

Answer:

Thanks, Chris. As I describe in this post on “3 Steps to Joining or Leading a Twitter Chat,” I’ve mainly been recommending using the basic Twitter interface, because it requires less training than some other options.

Especially for newbies, that seems to be the most straightforward, so users don’t need to install Tweetdeck or some other application. There is enough to learn without complicating the process with another application.

Tweetchat.com is OK too, and saves the need to enter the hashtag each time…but to me the Twitter interface has gotten good enough (with a saved search, as described in Twitter 116) to make that work well.

I personally like to use Tweetdeck, and just create a search pane for the hashtag. This is especially helpful for chats that recur from week to week, such as #hcsm, or otherwise have some ongoing activity. That enables me to check at a glance whether there is anything new, instead of having to remember to click the #hcsm link on my Twitter interface.

I also would advise you to have new Tweeps sign up for their accounts and do a few tweets in advance, because I’ve noted that sometimes new users’ tweets don’t show up reliably in Twitter search. So you might want to have them do a few tweets using your proposed hashtag.

If anyone has a way to ensure the inclusion of new users’ tweets in Twitter search, please share it in the comments on this post.

RAQ: Personal and Professional Identities – SMUG

Jackie Fox (@jfoxhdr), who blogs at Dispatch from Second Base, writes to ask:

I haven’t noticed this in SMUG and was hoping you might have some advice on how to mesh our professional and personal activities online. I’m beginning to suffer from a bit of an identity crisis. My professional profile is on LinkedIn and my personal profile is on Facebook (and professional on Twitter but only for monitoring purposes). That seems fairly clear-cut but what if I would like to join LinkedIn groups as a “civilian?” I don’t think the engineering company I work for is well served by seeing women’s healthcare issues on my LinkedIn profile. I guess I could list breast cancer affiliations including my blog as personal interests on my work profile but that seems just a tad weird. Or is it? Any advice from you or how others handle it would be more than welcome. Even sending you this message I had to stop and think for a second about which way to identify myself. I chose personal and I think that made sense. But yikes! If I were writing to Ann Landers I would sign this “Confused.” Thanks.

Jackie was quick to add “jfoxhdr is my Twitter name but just a reminder I have never tweeted. I’m on there primarily to monitor certain news items and follow people for work (ENR and a couple of environmental reporters) and for fun (you and Stephen Colbert.)”

Answer:

Dear “Confused”…er, I mean Jackie. First, I’m honored to be in your “for fun” group in Twitter, along with Stephen Colbert. How cool is that?

Second, don’t apologize for the way you use Twitter. It’s perfectly fine to be in “Listen Only” mode if that works for you. Much better than being a spam machine.

Now to your main question:

I really think it comes down to Integrity, which my handy Mac Dictionary app defines as:

1 the quality of being honest and having strong moral principles; moral uprightness : he is known to be a man of integrity.
2 the state of being whole and undivided : upholding territorial integrity and national sovereignty.

I personally don’t think it’s a problem for your business and professional colleagues to know that you’re concerned about breast cancer and active in advocacy related to it.

Doing this advocacy on work time wouldn’t be good. But knowing that you have this interest helps your clients, customers and colleagues know you better. And if all your LinkedIn posts were about non-work passions, that probably would indicate that you’re really not that interested in your engineering work.

If you have clients to whom you are “selling” it’s better for them to get to know you as a person, not just as a disembodied voice at the end of the phone line. That makes it less likely they would drop your company for a $5 an hour discount they might get from a competitor.

If you’re involved in a jihadist group, that would be a different story. Probably best to keep that off your LinkedIn profile, because while it might not bar you from boarding a U.S.-bound plane from Amsterdam, it likely would turn off potential business associates.

But for almost any other kind of personal interest, it just comes down to proportion. Don’t go overboard in advocating for a cause so that’s all your professional colleagues and customers see.

In summary, I would just say: “Don’t be a Sybil.” Be one integrated personality (and online persona).

Be yourself.

How about the rest of you? How would you advise Jackie?

35 Social Media Theses (PDF)

Picture 9

Ever since I posted the 35 Social Media Theses, 492 years after Martin Luther posted his 95, I have planned to put them in a one-page PDF, to make them more portable. Here is that document:

35 Social Media Theses (right-click and “Save as” to download.)

  1. Please feel free to make as many photocopies of the document as you would like.
  2. You also may email the file (it’s only 132K) to anyone you think would find it helpful.
  3. And of course, since this is about social media, I encourage you to tweet the link or otherwise share it on Facebook, LinkedIn or other platforms. Digg?

The Creative Commons license simply requires that you not change the original document as you pass it along and that you credit the source.

You will note that within the PDF I have included links to posts or news articles on SMUG or elsewhere that support or explain the various points.

I hope this can be a good discussion starter for you in your workplace or in other organizations you’re trying to get involved in social media.

Let me know how your conversation goes!

Thesis 14: Strategic Thinking about Social Media is no Substitute for Action

At a certain level, it’s important to think strategically about how your organization will use social media.

After all, if Thesis 4 is true, and if social media really are the defining communications trend of the third millennium, then using these powerful tools in a way that aligns with your overall strategy just makes good business sense.

Strategy is “a plan of action or policy designed to achieve a major or overall aim.” Aimless use of social media is no better than aimless advertising or product development research. It’s never a good idea to devote your organization’s time and resources to an activity that doesn’t relate in some way to an overall strategy. Aimless is pointless.

As B.L. Ochman has chronicled, there’s no shortage of self-proclaimed gurus, experts, specialists and strategists — nearly 16,000 at her last count — on Twitter. She also has a good post on “The only two questions you need to ask your prospective social media agency.” The problem I see with many of the self-proclaimed “gurus” is that they lack experience in tying social media to organizational strategy, and as B.L. says, “they’ll be learning on your dime.”

It’s much better for YOU to learn on your dime. Or your time.

After all, you know the strategic initiatives in your organization. The outside consultants and agencies don’t. Instead of paying them to learn about your organization, why not take the time to learn about social media so you can see how these tools can support your goals?

There is certainly a place for agencies to help in this area, especially if you have more money than time. They may be able to help you refine your plans, and bring perspective from other similar organizations to help you sell management on your plans.

But instead of insisting that you have a grand, fully developed strategy before embarking in social media (and which is accompanied by a hefty planning and consulting price tag that will make the ROI harder to prove,) I would suggest there are some goals compatible with social media strategies that apply for most organizations.

So here are a few goals you might want to pursue in the new year, using social media:

  1. Improving communication and collaboration among employees. Find a work unit in part of your organization that doesn’t deal with your most proprietary or confidential information, and encourage those employees to pilot use of Yammer, PBWiki or other networking and collaboration tools.
  2. Preventing brand-jacking. Claim your organization’s name on popular social networking sites to keep impostors from posing as you. That’s what we did with our Mayo Clinic Twitter account, Facebook page and Mayo Clinic YouTube channel.
  3. Improving customer service. Use social media tools like Twitter to listen to customers. Comcastcares is an example of this.
  4. Reaching niche “audiences” with in-depth content, and helping those “audiences” coalesce into communities. A YouTube channel, blogs and podcasts all may be good tools to use in reaching this goal, as you can provide information and resources to people who really want it, instead of using expensive advertising to interrupt those who don’t.
  5. Learning all you can about social media. By becoming conversant in social media and accustomed to its norms and mores, you’ll see many more specific applications for your work that will support your organization’s goals. I can recommend lots of books, but hands-on experience is essential to understanding. That’s why you might want to become a SMUGgle.

Your social media strategy doesn’t have to be perfect right away. In fact, I believe it should continually evolve as you learn more about the tools and see new applications.

The other point I want to emphasize from the definition of strategy is that it is a “plan of action….” Action without a goal is likely unproductive, but planning without action is even worse. By acting rashly without full consideration you might possibly do the right thing: you could just get lucky. But analysis paralysis means you will consume resources with no hope of accomplishing anything.

So those who seem to be the greatest defenders of strategy run the risk of undermining it.

To avoid this, identify one or two goals for your use of social media, either picking from the list above or something else you have in mind. Goal #5 can always be your personal entry point, if necessary.

Then execute against that plan, putting your strategy into action. General (and later President) Dwight Eisenhower famously said “plans are useless, but planning is indispensable.” I believe his wisdom is best applied in an almost continuous planning process that is accompanied by continuous execution and modification.

Remember, it’s a lot easier to steer a moving car than it is to get it started from a dead stop. If you find yourself going off course, you can always steer back or even tap on the brake. And by choosing some small but well-defined (and likely successful) social media projects, you can build momentum.

In a future post, I’ll tell how we used a series of mini-plans at Mayo Clinic to grow into full-scale incorporation of social media. We’ve had some minor course corrections along the way, but through the process we’ve learned a lot and built momentum that will help carry us forward.