Social Media University, Global (SMUG)
Suus Non Ut Difficile • Home of the SMUGgles
Here are the slides for a presentation I’m delivering via videoconference this morning to a large gathering in Zurich, Switzerland. It’s entitled, “Why Social Media are Essential to the Future of Healthcare,” and it led me to develop a 36th thesis that may work its way into future presentations.
This evening as I traveled to Winona for the #WSUPRSSA presentation on social media, I got to meet my youngest daughters and swap vehicles with them, so they would have reliable college transportation. Here’s the video I shot when they saw it for the first time. Having video also enables Lisa to get in on the fun, even though she wasn’t able to be there.
This also gives me a chance to show the WSUPRSSA group how easy it is to write a blog post.
Here are the slides for the presentation I’m giving in Winona, Minnesota tonight, at an event sponsored by the local PRSSA chapter and the Winona State University Department of Communications.
I look forward to some good discussion and to interactions with students, professors and community members.
Somehow I missed this post from @ePatientDave late last week (I’ll blame it on the visit from @zorg20, @jknl and the rest of their Dutch delegation, which was excellent but left my inbox overflowing. That and lots of high school basketball games.)
Anyway, enough blame shifting. Dave embedded this great video, which is only 20 days old as of this writing, but already has amassed nearly 40,000 views.
Lots of people have made the connection between air travel and health care from the safety perspective, noting that with 100,000 people dying each year because of medical errors, that’s like a fully loaded 747 crashing every day of the year. Making a similar argument from the patient service/customer service perspective is brilliant.
Thanks to Dave for highlighting this, and to my colleague Jim for bringing it to my attention.
I was following the Massachusetts Senate special election last night on Twitter (while attending a high school basketball game), and one thing I noted was that the intense national interest was crashing several Web sites that were supposed to be providing updated vote totals. And from what I read this morning, the turnout for the election was much higher than had been expected – higher than most general elections in Massachusetts (which, as we all know, haven’t been very competitive lately.)
So I was interested this morning when I checked into Twitter and got this “blast from the past”:
I hadn’t seen this very often lately, and when I did see it the problem usually resolved with the next browser refresh. But this persisted for a while. I’m wondering whether the Massachusetts race had anything to do with it, with all the Wednesday-morning campaign managing (or celebrating).
It’s also interesting that #whentwitterwasdown is currently a trending topic.
On a related note, the New York Times had an interesting Op-Ed this week, “Internet Politics From Both Sides Now.” It’s worth a read.