Page Society Conference Live blog

I just discovered that Walter Jennings had liveblogged the Arthur W. Page Society Annual Conference. So here’s where you can go for one blogger’s as-it-happened account of one of the best conferences I’ve ever attended.

page society conference
Mr. Jennings, a former communications chief for Ford Credit, must be a typing maniac. He’s moved to Australia, so I’m thinking he has a bit of the Tasmanian Devil in him, at least around a keyboard.

He blogged a lot about the conference, everything from Miles White’s opening keynote to the Globalization panel featuring Dr. Kenneth Lieberthal, his comments about China’s water problems and his advice to China; Geoff Davis of Unitus on micro-finance, Debjani Deb on outsourcing, Beth Comstock’s Peacock-eye view of the New Media Landscape from NBC Universal, comments from Phil Rosenthal (the Chicago Tribune’s media critic), from Mitch Gelman of CNN.com and from Sue Gardner, from the foundation that supports Wikipedia.

Monday night’s dinner at Mission San Juan Capistrano was great, and Mr. Jennings captured the essence of Tina Brown’s keynote. He also covered our panel on social networking, including extended posts on my fellow panelists Jeff Berman from MySpace and Adam Brown from Coca-Cola. Here’s his post on the NGO panel, and on Michael Hyter’s presentation on generational differences.

If you attended the Page Society conference, these posts will help refresh your memories of the various sessions, and if you didn’t attend, they’ll give you a taste of this first-rate and highly stimulating event.

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12-Step Social Media Program for PR Pros

NOTE: With the founding of Social Media University, Global (SMUG), this post has been incorporated into the curriculum as Social Media 101. Click the link above to learn more.

The Arthur W. Page Society annual conference this week was certainly eye-opening for me. I wrote here about how much I was anticipating this conference, and if anything it exceeded my expectations.

The feedback on our social media panel was positive, too, and it’s been great having several of the Page members “friend” me in Facebook and also join the Page Society group.

One thing I said during our panel was that

for communications professionals, being unfamiliar with social media tools borders on malpractice.

Think about it: Technorati tracks about 100 million non-spam blogs, and MySpace has more than 100 million active users. That’s also roughly the number of video streams served by YouTube each day. And Facebook, with 41 million members, has added a million a week, every week this year. This is mainstream activity in our society for ordinary people; we who communicate for a living on behalf of our organizations certainly need to understand the implications of these media. Far from “costing our employers dear” by involvement in Facebook, we actually cost them much more if we don’t know about all of the new means of communicating; not just “getting our message out” but actually engaging in conversations with customers, suppliers and employees.

Please note that you can take every one of these steps without spending a dime and without involving your IT department. Procrastination is your chief enemy. Take one step each day (starting by reading the rest of this post as step 1), and within two weeks you will have a good preliminary familiarity with social media. Then you’ll be able to start thinking creatively about how social media can be used on behalf of your company or clients. And you’ll be aware of how those with agendas contrary to your organization’s may be using social media.

So, with apologies to 12-step programs in which people have banded together to battle addictions, here is my 12-step social media program public relations professionals can join.

  1. Admit that you have a problem. See above. Unfamiliarity with social media is a serious gap for PR professionals.
  2. Browse some blogs, both to get a feel for the blog culture and to learn how blogs work. This backgrounder in Wikipedia will be helpful. As for blogs you should explore, any of those listed in my blogroll (at right) are good places to start.
  3. Check out TheNewPR/Wiki. This is a great resource for white papers, lists of CEO blogs, sample corporate blogging policies, blog directories, business podcast listings, and much more.
  4. Go watch three “Plain English” videos: RSS in Plain English, Wikis in Plain English and Social Networking in Plain English. These will be among the best few minutes you’ll invest in your social media education.
  5. Get an RSS reader/aggregator. If you use Safari for Macintosh or Internet Explorer 7 for Windows, you have an RSS reader built into your browser already. Google Reader is a great free online RSS aggregator. If you have a laptop and would like to be able to read your feeds when you’re not connected to the Net (like when you’re on the bus), you might want to get a standalone reader like NetNewswire (Mac) or NewsGator (Windows), or one of the Attensa products (they’re free).
  6. Subscribe to some blogs. You can subscribe to mine here, or as you are checking out others, look for the RSS or XML links, or for the universal feed logo.
  7. Get a free Gmail or Yahoo! email account. You’re about to start actively engaging in social media as you follow the next steps in the AAse program, and using a non-work email for blogging and commenting is a good practice.
  8. Over 90 percent of blog readers are “lurkers” and aren’t contributing to the conversation. That’s fine, but your next step is to comment in some blogs. If you find the information on a blog post helpful, say so in the comments. If you don’t understand something or have questions, ask them in the comments.
  9. Get a Facebook account and a MySpace profile. I’ve devoted a whole section of this blog to business-related uses for Facebook. I expect I will be writing a bunch more in the future. If you subscribe to my blog by RSS you’ll get these sent directly to your reader automatically. Or if you follow me on Twitter (see below) you’ll get more cryptic alerts. If you friend me, you’ll see some of the Facebook groups I’ve joined, or if you join my Professional Contacts group we can have conversations about social media within Facebook, and I can use that group to send special alerts to you through the Message All Members function. Once you’re in Facebook, spend some time exploring applications. Find high school and college classmates. Upload some photos and videos, and tag yourself and some friends in them. Then watch your News Feed and your mini-feed, and begin to see some of the networking power. I much prefer Facebook over MySpace, but I still need to spend some time with MySpace because so many other people do. It’s too big to ignore. And especially if you work for a company that needs to reach a younger demographic, it’s too big for you to ignore, too. Explore a variety of social networking sites like this so you understand their similarities and differences.
  10. As Sylvester’s prey would say, “Twy Twitter.” Twitter is a micro-blogging tool that lets you follow the actions of others and lets them follow you. Posts are limited to 140 characters. You can get alerts on your cell phone by text message, through your Twitter home page, or both. And you can send “Tweets” by cell phone, too. Here’s my Twitter account. As I’ve said previously, Twitter could be a great way to activate a crisis communications group.
  11. Share videos and photos with the broader world. YouTube and Flickr are the market leaders in these areas. In Facebook you can share photos and video with just your friends. YouTube and Flickr make it possible for anyone to access and share these digital resources.
  12. Get your own blog. WordPress.com is free. So is Blogger. I prefer the former, and use it for this blog. One of the main benefits of WordPress is the Akismet spam protection; I’ve been protected from more than 18,000 spam comments in the last year. You can incorporate your YouTube videos (as well as others you find interesting) in your blog, and likewise can embed photos, like this one of my family at my in-laws’ 50th anniversary:

12-step social media program

And in WordPress.com you can make your blog private if you want, and not available for search engines or even visible without your permission. So you can experiment without worrying about other people seeing your blog, if you just want to explore.

But if you follow step 12 and create a public blog you will be doing the social media equivalent of the 12th step of Alcoholics Anonymous:

Having had a spiritual awakening as the result of these steps, we tried to carry this message to alcoholics, and to practice these principles in all our affairs.

I’m not promising spiritual awakening as a result of getting involved in social media, although here’s a blog with spiritual awakening potential. But as you learn about social media and its implications for PR and corporate communications, engagement in the discussion through your blog, or by inviting your co-workers to join social networking sites like Facebook, is a way to”carry this message” about social media to other professional communicators. As the cutesy cliché puts it, this is how you can “pay it forward.”
Members of addiction-fighting 12-step programs find it necessary to meet regularly to support, encourage and challenge each other to stay sober. By following the 12 steps of the AAse Social Media Program for PR Pros you will have this built-in support network for continued learning and growth.

But you may find you need a new kind of 12-step group to help with your Facebook addiction.

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to Ma.gnoliaAdd to TechnoratiAdd to FurlAdd to Newsvine

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LA Travel Tip: Los Angeles Athletic Club

Los Angeles Athletic Club

Here’s a travel tip for next time you’re in LA: stay at the Los Angeles Athletic Club.

After the Arthur W. Page conference last week I stayed an extra day in Los Angeles to visit with some health journalists in the nation’s #2 market. I ran across an extremely pleasant surprise in my accommodations for Tuesday night, in the Los Angeles Athletic Club. I would highly recommend it to anyone traveling to Los Angeles for business.

My first surprise was in the lobby, where behind the velvet ropes I saw the John R. Wooden Award, which is given each year to the nation’s top college basketball player. I couldn’t resist having my picture taken next to it.

travel tip los angeles athletic club

Then I found out about all of the exercise facilities, including the basketball court (at top), the swimming pool for lap swimming, the running track and the weight training facilities. These pictures don’t do them justice:

travel tip los angeles athletic club

The room was an even nicer surprise: wireless internet was free (instead of the $9.95 a night so many hotels charge because they know it’s a must-have for business travelers.) There was a complimentary fruit basket (the apple from which I am eating as I write this) and also a free breakfast buffet. The toiletry basket in the room included not only the customary shampoo, conditioner and lotion, but also toothpaste (especially welcome given TSAs anxiety over gels and liquids in carry-on luggage), toothpaste, a razor and shaving cream. And parking was just $8.80 a night, with in/out privileges.

The nightly rate was quite reasonable, and the staff was courteous and professional (even taking the picture of me with the Wooden Award).

Next time you’re staying overnight in Los Angeles, give the LAAC a try.

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Conferences and Other Gathering Places

conferences webinars facebook

Tomorrow I’m participating in this webinar. From Sunday through Tuesday I will be at this excellent face-to-face conference. These are two great ways to learn.

And as Ben points out, social networking sites like Facebook are another type of “gathering place.” Not only are they cost-effective; they’re just plain effective. He does the math on the cost of exhibiting at a conference, and Facebook (out-of-pocket cost = $0) compares quite favorably. And the great thing about these social networking sites is how they enable people with common interests to find each other, even if they are continents apart.

Each of these three kinds of “meetings” has strengths and weaknesses:

A webinar is great for having a group of presenters convey a large amount of information in a relatively short time. It’s also cost-effective because there isn’t travel time involved, and typically several people can listen on a speakerphone for the same registration fee. There typically is some room for Q&A, but people may feel bashful about asking their question in front of several hundred others. And as a presenter who likes to use humor, the dead silence after a joke with everyone in listen-only mode can be kind of eery. At least with my kids I hear the groans and see the eyes roll. But there isn’t much of a networking opportunity, except you usually get the contact information for the presenters.

Obviously an in-person conference is much more expensive, as Ben outlines, with travel, lodging and individual registrations. But for richness of information exchange, for give-and-take, for audience reaction, for hands-on-demonstrations and for networking, nothing can beat it. And as this article from earlier this week reported, a British evolutionary psychologist name Will Reader has found…stop the presses…that you need to meet someone face-to-face to become close friends.

In their study, Reader and colleagues asked people a series of questions about their attitudes toward friendships and found 90 percent of individuals said it was imperative to know somebody face-to-face to form the tightest bonds.

The key it seems is face-to-face interaction where people can interpret social clues such as laughs and smiles that help determine if others are friends to be counted on, Reader said.

“That weird experience of laughing together where people can find they have similar goals and experiences is necessary,” Reader said.

They get doctorates for research like this. Really. And probably government funding, too.

Both webinars and traditional conferences are bound by time and space, though. When the webinar is over, you typically can get a CD, as well as the presenters’ slides. Likewise with in-person conferences: you may take home a conference binder of presentations, along with a mitt full of business cards. But when the event is over, it’s over.

Blogs and social networking sites are virtual gathering places in their own right, as Ben says. The cost is only your time, and you can learn a lot. You can ask questions and engage in discussions. And while Dr. Reader’s research suggests you won’t become blood brothers, you can make some good contacts.

Probably the most effective “conference” strategy is to take advantage of the strengths of each form, using blogs and networking sites to continue conversations and relationships started at the other two.

That’s why I formed this group called Lee Aase’s Professional Contacts in Facebook. And here’s a post on the Discussion Board in that group to continue the discussion from Friday’s webinar, or ask additional questions. If you join my Professional Contacts group you won’t be my “friend” in Facebook, but we will be on each others’ virtual Rolodexes so we can stay in contact.

Or, if you’d like, you can join Facebook here and then click here to add me as a friend.

If you’re not ready to join Facebook, chiming in on the comments to this post would be a way to continue the discussion and ask questions.Or you could go to Nick’s blog and ask questions or make comments there, too. You also can read more about business uses of Facebook here, or by clicking “Facebook Business” in the top navigation.

And don’t forget that it’s all free.

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Looking Forward to the Page Panel

Arthur W. Page Society
On Tuesday, I’m part of a panel at the Arthur W. Page Society‘s annual conference in Dana Point, Calif. The subject is The Rise of Social Networking and Its Impact on Business.

Members of the panel are:

  • Lee Aase, Manager, National Media Relations, Research Communications and New Media, Mayo Clinic (That’s me!)
  • Jeff Berman, Senior Vice President for Public Affairs and General Manager of Video at MySpace.com
  • Adam Brown, Director, Digital Communications, The Coca-Cola Company
  • Jonathan Taplin (Moderator), Digital Media Consultant; Adjunct Professor, Annenberg School of Communication, USC

I always enjoy attending and presenting at conferences, because the interaction and sharing of ideas stimulates me to new applications in my work.

But I’m looking forward to this conference more than any I’ve previously attended. The subtitle of this blog is “Thoughts on New Media, News Media and Productivity,” and much of what I write is about changes in the media landscape and what they mean for PR professionals and the organizations we serve. This whole conference is arranged around that same theme (and other global business changes.) And I’m going to get to hear first hand from panelists and speakers including:

  • Tina Brown, Author/Editor
  • Beth Comstock, President, NBC Universal Integrated Media,
  • Mitch Gelman, Senior VP and Senior Executive Producer, CNN.com
  • Ed Leonard, Chief Technology Officer, Dreamworks Animation SKG
  • Phil Rosenthal, Media Columnist, Chicago Tribune

Those are just the media representatives. Many of the other presenters and most of the participants are Chief Communications Officers for Fortune 500 corporations or are leaders of global PR and consulting firms.

The theme of the conference is Manage for Tomorrow: Corporate Communications in a Changing World. I expect it will be highly stimulating. Check out the Page Society web site for more background on the organization and this event.

I’ll share what I can from the conference as it happens to the extent it is consistent with the organizers’ wishes, but whether I “live blog” or not, I know that what I learn will affect my perspective and my writing in the coming months.

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