The Only Free Thing in Las Vegas

free wireless
As I am sitting at McCarran International Airport in Las Vegas, coming home from the National Association of Black Journalists annual convention and job fair, I’m enjoying one of the few inexpensive services in Sin City: free wireless internet access.

At the airport that is. At the Paris hotel it was the customary $12.95 for 24 hours. It’s only free at McCarran.

It’s funny that the higher-end hotels charge for wireless, while the budget motels on the interstate put up big banners advertising their free wireless service. Funny, but not surprising I guess. The budget motels are using it as a differentiator, to draw in weary travelers making snap decisions on where to stay. For the pricier hotels, people have usually made reservations in advance, and may be business travelers getting reimbursed for expenses, so it’s not a barrier.

It’s just funny because the cost of the wireless service to the providers is so negligible.

Congratulations to the folks in charge of the McCarran airport, LAS, for not gouging on the wireless service. More airports should be like this. They are publicly owned, and we pay taxes to support them. They should make wireless access free for all travelers.

By the way, the Rochester, Minn. airport (RST) offers free wireless, too. Makes me want to say Rah! Rah!

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Going to NABJ in Las Vegas

Thursday morning at 5:20 a.m. I’m leaving for Las Vegas for the 32nd annual convention of the National Association of Black Journalists.

I’ll be there until Saturday morning, and am really looking forward to the NABJ convention. I’m going to be with Dorothy McConnell from Mayo Clinic’s Human Resources department; we have an exhibit booth giving information about working at Mayo Clinic, especially in our department of Public Affairs.

My team works with National Media and New Media for Mayo Clinic, so I hope to get to visit with people who might be interested in making the jump to media relations, and to networking with journalists who are and will be covering health care news.

Fortune magazine has named Mayo among the Top 100 best places to work for a few years. I can vouch for that, and I think what my team gets to do is particularly interesting, communicating about the latest medical advances and helping to provide quality health information for consumers.

NABJ Las Vegas
I’ve put my picture above, so if you see me, stop and say hi.

For those interested in following the event, the NABJ Breaking News blog will have highlights, and students also are maintaining a fun site, ISpyVegas: Word on the Strip. I’d love to meet with Aaron Morrison or Renita Burns to talk about how they’re using social media in connection with the convention, and what kinds of social networking sites they find useful and helpful.

I hope to do a few posts while I’m there, too.

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Looking Back: One Year of Blogging

one year of blogging
It was a year ago Monday that I launched this blog with three posts, the first of which alluded to mine being one of 50 million or so. Now Technorati says there are something over 70 million non-spam blogs.


As you look in the archives, you’ll note that my first posts were on July 30, 2006 and then I went dark until September 21. I wasn’t sure it would really be “OK” to have a blog, but then I got the responsibility for New Media as part of my work portfolio, so I decided to really plunge in and learn. Since then I’ve done 212 other posts, or nearly two every three days.

Here are some highlights, themes and lessons learned from my first year of blogging.

I’ve done several book reviews, including The Tipping Point and Blink! by Malcolm Gladwell, Our Iceberg is Melting by John Kotter, I Dare You! by William Danforth, Pyromarketing by Greg Stielstra, Wikinomics and, most recently, Made to Stick. I recommend all of them.

One book I didn’t review, but which has been the concept behind many posts, is David Allen’s Getting Things Done. Click here to read my thoughts on GTD.

I’ve blogged, some of them live, several conferences and seminars, including a Ragan conference in Chicago (where I met Jeremiah), the WHPRMS conference for health-care PR and marketing professionals, an Advanced Learning Institute conference in October, and a similar one in April. More recently, a colleague and I attended and presented at a healthcare marketing conference in Orlando, and last week I was on a panel at the Frost & Sullivan Sales & Marketing East 2007 event. Liveblogging is a great way to take notes on presentations, so I can refer to sites mentioned by the presenters. If it helps others, that’s a nice bonus.

I discovered that my blog was a great place to share personal and family highlights, from our Bible Bowl vacation, to my daughter Rachel’s wedding, to our electronic, multimedia Christmas letter.

On the media front, this has been the year of the buyout and layoff, particularly with newspapers. That has lots of implications for people like me who work with news media.
My biggest surprise, though, was a post on a related topic, when Dr. Max Gomez lost his position as the on-air doctor at WNBC. I began to notice that this post was getting visits every day, even several months after I wrote it. Then I noted that my WordPress.com dashboard was telling me that “Dr. Max Gomez” was a phrase people were using to find my blog. I thought, wow, are people searching for Dr. Max Gomez on Technorati? That must be how people are finding it, right?

I was surprised when I did the search in Google and found what you see below:

picture-4.jpg

Somehow my blog post ranked ahead of Wikipedia’s entry on Dr. Max in Google!

I found something similar with my review of John Kotter’s penguin parable. Which just does go to show that blogs are naturally built for search optimization.

Most recently, I’ve been amazed by Facebook, which has led to several other posts.

It’s been a great year of learning, and while I’ve invested some time, the financial cost has been zero.

Where else but the blogosphere can you learn so much at no cost?

I’m looking forward to continuing my education!

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Integrated Web Marketing Tidbits and Tips

A continuation of this post on integrated web marketing, with some interesting tidbits and tips:

  • 75 percent of viewers can’t remember a URL from a TV spot, so you need to make it easy to search for and find you once you’ve piqued their interest.
  • It makes sense to buy misspellings of keyword searches, too…these go really cheap. Also incorporate buzz words from TV spots. And if you bid on longer and more descriptive phrases the cost for each will be lower, too…and you’re more likely to get people who are more pre-qualified for your product or service.
  • Kristine pegged search engine share at 62 percent for Google, about 20 percent for Yahoo, perhaps 10 percent for MSN and minimal for Ask.com
  • One interesting idea used in the distilled spirits industry was buying keywords to drive searchers to an online news story about a given brand of vodka winning a NY Times taste test. Google won’t sell to hard liquor sites. So just because you buy the ads doesn’t mean you have to send the traffic directly to your site; you can send to a site that speaks favorably about you.
  • comScore has a panel of 2 million people worldwide who have agreed to be continuously and passively observed when they are on the net.
  • 83 percent of the sales impact of search is latent or offline. In other words, people may not buy right at that minute, but search does affect their eventual decisions.
  • 31 percent of internet users regularly delete cookies. You can get the comScore cookie deletion white paper here.
  • In calculating the ROI on search campaigns, you need to remember that for every $1 spent directly online, another $1.20 is spent latently online within the next 60 days, you should factor in $.40 for cookie deletion, and $4.00 for offline sales.
  • Incorporate keywords/creative supporting PR, viral, word of mouth efforts and regional events
  • Make images part of press releases, with appropriate tags
  • Closed captioning for video makes it searchable. You may want to put this text in the metadata.
  • The example Kristine gave for Engagement was Dexter on Showtime. Among other things, they created an on-line game. Fox did something similar with Drive, not a great show, but the director Twittered his comments and insights during the debut.

Again, I wish I had been able to stay for the whole presentation, but maybe others who attended can fill in more details.

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Integrated Web Marketing with Other Media

Integrated Web Marketing was the focus of this morning’s final session at the Frost & Sullivan Sales & Marketing East 2007 Executive MindXChange. The formal title: Search and Cross-Channel Integration: How Search Marketing and Other Media Together Drive Results

Our presenters were Patrick Garrett and Kristine Segrist from Outrider and Steve Dennen from comScore. Unfortunately I didn’t get to stay for all of Steve’s presentation because I had to leave for the airport, but what I heard from him was really helpful and interesting.
Patrick and Kristine started with some diagnostic questions, as they sought to “bring sexy back to search.”

Are you integrating Search and PR?

They started with the story of rats overrunning a Taco Bell in New York City. Here’s the YouTube video:

[youtube=http://www.youtube.com/watch?v=su0U37w2tws]

ABC.com ran Google ads on rats Taco Bell and related terms right away to take advantage of the situation and drive people, and about 36 hours later Taco Bell bought ads to tell its side of the story. So Taco Bell did the right thing, but was a little late. For crisis management, any time you have a statement you want to get before the public, you need to buy ads on related search terms.
Are you supporting major promotions via search?

For example, Nationwide mortage and Pizza Hut did Super Bowl ads featuring Kevin Federline and Jessica Simpson, respectively.

Here’s the Pizza Hut ad:
[youtube=http://www.youtube.com/watch?v=FM6bRf8h95s]

And here’s the K-Fed Nationwide ad:

[youtube=http://www.youtube.com/watch?v=ZDJs2F1nesY]

Pizza Hut did a better job of promoting its ad, with a branded YouTube channel.

Is your search campaign capable of reacting to external factors?

Example was Sears home improvement having its ad bids on air conditioning keywords go up based on localized rising temperatures.

Are you measuring the impact of other media on search?

Kristine identified four keys to effective search integration

  1. Alignment
  2. Engagement
  3. Measurement & Analysis
  4. Search as a Diagnostic Tool

The Alignment case study was PMDD (severe PMS), in which a pharma company ran an unbranded campaign to raise awareness. They had viral user generated content site, while understandpmdd.com was the site for learning more, tracking daily moods, etc.

The viral site featured a video by the Veronicas, which also was available on YouTube:

[youtube=http://www.youtube.com/watch?v=J9Qq-OxpSw8]

More highlights to come…

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