Don’t SHOUT in Facebook Ads

I was surprised today to see that one of the Facebook ads I had created for one of my Facebook Pages had been “Disapproved” with no specific reason given.

This ad has been disabled and should not be run again on the site under any circumstances. Unfortunately we cannot provide you with the specific violations that have been deemed abusive. Please review our Terms of Service and Advertising Guidelines if you have further questions.
The text and/or image of this ad violates part or all of sections 4, 5, and 6 of Facebook’s Advertising Guidelines.

After a little scalp-scratching and review of the ad (see below) and the guidelines,

banned-facebook-ad.jpg

… I’m fairly certain that my capital offense was capitalizing the second YOUR in this sentence:

Remember your special day without limits on how many copies of YOUR photos and videos you can share.

“Abusive” seems a little strong as a description of what I did. But now I’ve changed the language a bit and gone to lowercase, so hopefully Facebook’s inscrutable judges will be apppeased. They haven’t disapproved this one yet.

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Facebook, Txt at U of Minn for Crisis Communications

crisis communications

I saw yesterday that the University of Minnesota had developed a text-messaging system for quick notification of students, faculty and staff in the event of a campus emergency. Then today in my list of Facebook groups recently joined by my friends, I saw that they have a Facebook group for the same purpose.

I think this is an excellent use of technology for crisis communications. I’ve written some ideas about how Facebook could be used, and also Twitter. As Dennis McDonald recommends, you need to have multiple means of spreading the word in a crisis, because no one method reaches everyone. It’s great to see that the University of Minnesota has a comprehensive plan like this.

I think the dedicated text-message service is a really good idea, and may be preferable to Twitter for this application, because it will only be used for emergencies. I’m working with a crisis-planning group, and we’re experimenting with Twitter as a first step for a text-messaging system to alert the core crisis team. It’s a great solution for people who are just being introduced to Twitter and who don’t feel a need follow others’ tweets, because they can link their account with their cell phone, follow only the crisis communications Twitter account and have the notifications set to “on.” They will only get a text message in the event of an emergency.

For me, as someone who is already Twittering and following a few dozen people, having my notifications set to “on” would keep my cell phone buzzing all day. So I typically just check in with Twitter once in a while on the web. I want text messages I receive to be higher-priority and worthy of interruptions (especially since I’m paying for them.) But I haven’t found a way to choose which Tweets I get by text, and which just go to the web feed.

Ideally I would like to just have some tweets come by text (such as those from the crisis management account.) Does anyone have a way around this? I have a couple of ideas:

  1. Can I sign up for another account in Twitter and also link to my same cell phone?
  2. Or can I be selective about which tweets on my main account come by txt?

I would appreciate any guidance on this that anyone can offer, because I would like to have Twitter be the text-notification service for our crisis plan (since it’s free.) But if it becomes more widely used among my non-geek colleagues and they start “following” multiple accounts and not just the crisis account, they may end up turning off the text notifications, which would defeat our purpose.

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Being a Facebook Celebrity

Can you be a celebrity without having any fans?

In Facebook, I guess you can.

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(Click the thumbnail to see the full-size screen shot, or better yet, click here to see my Celebrity/Public Figure page, in the Writer category.)

I had originally tried a workaround for the personal/professional Facebook separation by creating a group called Lee Aase’s Professional Contacts. Establishing a brand page for your professional persona looks like it might be a better way. People can become “fans” without being “friends.” You don’t have to approve it. You can put your email address on your Celebrity page.

So if you want to put forth a professional representation of yourself, you can. You can upload videos and photos. You can post links to some of your most significant news coverage or blog posts. And you don’t have to worry about the various applications you’ve installed on your personal profile cluttering your celebrity page.

Seeing that Scoble and Jeremiah have fan/brand pages in the Critic and Writer categories, I decided to give it a shot. I looked at the Facebook Terms of Service and didn’t see any requirement for a certain level of notoriety before someone could be a celebrity. So if two of my Facebook friends, Jeremiah and Scoble, can have both user accounts and celebrity pages, hopefully I won’t run afoul of the TOS with my celebrity page.

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Facebook in Diverse Decades of Life

facebook thirtysomethings
The Austin American Statesman has a helpful article on Facebook for thirtysomethings (which also applies to those in their 40s and 50s, too.) Hat tip to Mari Smith. It gives a window into the thinking of recent Facebook adopters.

Jeremiah Owyang recently posted a good explanation of “The Social Graph.” I agree with Jeremiah that social networking features may become a greater part of all web sites, but unless someone makes it extremely simple to carry your social networking identity across sites, there will be a gravitation toward the top-tier sites like Facebook and MySpace. That’s why Michael Arrington reports that top leaders and founders of some of the second-tier sites are leaving (or bailing, depending on your perspective.)

The thirtysomethings, fortysomethings and fiftysomethings who will create the critical mass for social networking are not geeks, for the most part. They also seem to be coming to Facebook in large numbers.

As the American Statesman article indicates, these people don’t belong to a ton of social networking sites. They are just now getting into Facebook. Transporting identities isn’t a big deal to them, because they are mostly just starting on their first site. If they find one that is meeting their needs, as Facebook seems to be, they won’t feel the urge to join another one. They can form new groups effortlessly within Facebook. Why go elsewhere?

And now, with Facebook’s Beacon (although it is somewhat controversial), what they do on other sites can find its way into their Facebook news feeds. So that does provide some of that information flow.

For most non-geeks, the issue won’t be “How can I reconcile all of the social networking sites to which I belong?” It will be, “Which one site gives me everything I really need?”

I had dinner with my twentysomething daughter and her husband last night (they met through Facebook), and she asked, “Are people thinking that Facebook is just going to be a fad?” I explained how some believe that thirtysomethings, fortysomethings and fiftysomethings joining Facebook will cause the college crowd to exit to whatever comes next. But I said I don’t think that’s likely, because of how much I see her younger siblings using Facebook, and how they have all of their Homecoming pictures and the like stored there. It’s the world’s biggest photo-sharing service. I don’t see them leaving that, and their friends, to join other sites.

“I just see it as a another way to communicate,” Rachel agreed. “I tell people who want to get in touch with me to ‘Facebook me.’ It’s just like the telephone or the text message.”

Geeks like having interoperability standards between social networking sites. But so far Google’s OpenSocial is just a common language that widget makers can use to make their lives easier in application development.

For everyone else, I think even relatively easy interoperability between sites may be too complicated. I have a bunch of real-life friends who are starting to get into Facebook. Like those mentioned in the American Statesman article, they are starting to see the potiential benefits and usefulness.

What would they have to gain from joining a second social networking site?

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Facebook Fan Page: Free Yellow Pages Ad?

With this week’s announcement of its fan Pages and Social Ads, along with its Beacon program, Facebook has made business use a much more integral part of its service. This is the way it has to be, even though some users are grumbling about the commercialization.

I had originally seen the Pages program as, in essence, a free electronic Yellow Pages ad for businesses and organizations. But then when I published a Fan Page and did a search, it didn’t come up among the results.

When I did a search for the Coca Cola fan page, though, the Coke fan pages did show up:

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And when you click the “Page” section of results, you see this:

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Whereas when I search for the page I created, no Pages are listed in the results:

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Can anyone tell me why Pages don’t show up in search results? Do the Coca Cola pages show up because Coke is an advertiser? If that’s the reason, as I suspect, at what level do you have to be advertising for your Page to be part of the search results?

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