Tag: Facebook

Social Media University, Global

In December, I had the pleasure of presenting a workshop at the Association Forum of Chicagoland, as part of that organization’s Knowledge Lab. I called the course Facebook 101. There were lots of great questions and comments, far beyond what we could get to in that brief session. For several of the questions, I joked that they would be covered in the Facebook 201 course.

I’ve also found that some of my most popular posts have been those that offer practical advice on how to get started in social media. My 12-Step Program for PR Pros has even been edited and repackaged for Association Executives and veterinarians. I reflected on this as I traveled to Phoenix for the Frost & Sullivan conference, after having said I was planning a series of how-to, step-by-step posts about using Facebook for qualitative research, I changed my mind. It seemed it was time to develop a more structured approach to these tutorials. If a 12-step introduction to the social media field has been helpful to many, perhaps a thorough, detailed exploration of particular subjects would be even better.

So to have a little fun with this I’ve decided — in keeping with my family’s homeschooling experience and the disruptive nature of Facebook, blogs and social media —  to establish a new online institution of higher education. I’m calling it:

Social Media University, Global

(or SMUG, for short.)

In some future posts we’ll cover:

  • Why SMUG? How is it different?
  • Administration
  • Applying for Admission
  • Advanced Placement
  • Accreditation
  • Curriculum
  • Faculty
  • Tuition and Financial Aid
  • Attendance Policies
  • Auditing Classes
  • Majors and Minors
  • Graduation

I’ll be mixing those posts about SMUG’s structure with some actual coursework. And the very next post will be Facebook 101: Introduction to Facebook.

WordPress.com Increases Free Storage 6,000 Percent

As TechCrunch notes, my free blogging platform of choice, WordPress.com, has increased the amount of free storage it provides its users from 50 Mb to 3 Gb. Here’s what I see when I upload graphics or other documents to my blog:

wordpress.com free storage

Note that a few days ago that 3GB figure in the lower left was only 50 MB. I formerly used Flickr as a storage space for my photos and other graphics (since it offered 100 MB a month vs. 50 MB a year with WordPress.com) and just pulled the graphics from Flickr into my blog posts, but now it seems I should be able to upload graphics indiscriminately without even coming close to exceeding my WordPress limits. Especially if I’m uploading mostly 72 dpi screen captures.

As Erick Schonfeld says, this is a huge advance that puts significant pressure on competing platforms. WordPress.com has had the advantage of Akismet protection against comment spam (which has saved me over 34,000 spam comments.) By offering triple the free storage of Blogger, WordPress.com takes another big leap.

When I started this blog, I made it my goal to never spend a penny on any of the services. My purpose was  more than miserliness; I wanted to encourage others (particularly those in the PR field) that they can have blogs without spending  any money and without support from their IT department. As I say in my “It’s All Free” section, if you see something on my blog that you like, you can rest assured that it was completely free.

Why is free such a big deal? Because it helps to drive home the ridiculousness of spending several hundred to a few thousand dollars to attend a communications conference in which you learn about social media if you fail to take the next step and actually get hands-on experience. And it’s why I developed my 12-step Social Media Program.

Barriers to entry in blogging and other social media aren’t just low. They are non-existent.  Zero. Get started with your WordPress.com blog today. When you do, please leave a comment below to let me know how it’s working for you. You also can subscribe to the RSS feed for this blog, which will provide you with regular updates and pointers on issues you may find interesting and helpful. (If you don’t know what RSS is, see steps 4 and 5 in my 12-step program.)

You really should check out Facebook, too. It’s also free. Friend me if you’d like to stay in touch and learn more about social media.

If your work involves any communications, or marketing, or sales, or management responsibilities you owe it to yourself to begin to understand social media. And if you paid anything for college, or attend any career enrichment seminars for which you or your company pay admission fees, you’re seriously missing out on a great educational value if you don’t take advantage of the free hands-on education you can get through WordPress.com, Facebook, Twitter (you can follow me here), Flickr, YouTube and related services.

What’s holding you back?

Facebook Fights False Newsfeeds

Nick at AllFacebook highlights an extremely important Facebook newsfeed change. Here’s an excerpt:

Facebook has announced significant changes to the newsfeed. This is part of their ongoing battle against spammy applications. As Ari Steinberg has posted on the Facebook developer blog, application must now only post active newsfeed stories. Stories such as “Nick has just been superpoked” will now longer be accepted. Instead, only actions taken by the user can be posted. This is going to have a significant impact on the numerous applications that have been taking advantage of the newsfeed for application promotions.

This hits close to home for me, because a colleague at work had noticed an item in his newsfeed that said something like “Lee Aase has a new top photo.” When he clicked the link, here’s the photo he saw:

walterjenningsphoto.jpg

My Facebook friend Walter Jennings (an American expatriate in Australia, whom I met through the Arthur W. Page Society meeting in September), had posted this on his FunWall. I had never seen it before. Yet it was published in a feed to many of my friends as my top photo.

I believe Facebook is uniquely positioned to be the all-purpose networking tool for both personal and professional purposes. For that to happen, though, it can’t afford to have applications that publish false newsfeed articles about a person.

I see this as just as big an issue as the Beacon controversy was. In fact, it’s one step worse. At least in the pre-reformed Beacon, updates were being sent to friends based on users’ actions. To send an update to my friends, claiming that this was my new Top Photo even though I had never seen it, is completely unacceptable.

The good news is that with Facebook’s recent newsfeed changes this shouldn’t happen again. Nick asks whether Facebook has “turned the ‘viral dial’ down too much.” I say definitely not. This is a crucial change Facebook needed to make. It’s one thing to pass along my actions virally. It’s quite another to label someone else’s actions as mine.

What do you think?

Frost & Sullivan User-Generated Content

Douglas White of MindComet invited me to be part of the un-panel for this session that he’s moderating. I’m with Kevin Hoffberg, Rick Short and Chris Curtin from Disney, VP of Global New Media.

This was a highly participative session, which is only appropriate given the topic. Having a session on UGC without having substantial discussion would be odd.

The project from Mayo Clinic that I highlighted is Care Pages, a service we provide to our patients to enable them to provide updates to family and friends.

When Kevin was writing a book about customer experience, and ran into Yours is a Very Bad Hotel he started to see the potential. And because the most powerful customer experience can be fixing a bad experience, tapping into complaints and fixing them can be a great win for your company.

Chris and Disney are mostly reacting to UGC vs. creating it. It’s really happening without their involvement. People already go to Disney theme parks and upload pictures to Flickr, Facebook or MySpace. He mentioned how Procter & Gamble has a contest open to engineers throughout the world to help design or improve P & G products. Disney is planning to find ways

Disney has a Moms panel/forum that lets expert Moms answer questions in real time on their web site.

Earthlink had to pull back from hosting UGC because they found out there aren’t a lot of enthusiastic users about internet connections. The only people commenting were those who had a gripe, because Internet connection is viewed as a utility. It’s only news when it doesn’t work.

That caused Rick to bring up the video showing the Comcast service guy sleeping on his couch because he was on hold so long.

[youtube=http://www.youtube.com/watch?v=CvVp7b5gzqU]

Rick’s team at Indium has a Public Discourse policy as opposed to a blogging policy. They started by having service techs who help customers by phone every day go on the Internet and type their communications instead. It was a no-brainer.

For me, the “aha” moment was when we saw that we already had more than 1,000 Mayo Clinic employees and students in Facebook.

Kevin says the data for involvement in social media are overwhelming, but for most people an anecdotal story makes the difference.

The Economist has a story this week on the music industry. A record company had a focus group with kids, offered a “take as many as you want” pile of CDs, and nobody took any! Talk about an AHA moment!

About half of the participants in our session have Facebook profiles. More are on LinkedIn. Fewer are on MySpace. I said for people in PR, or Sales or Marketing, it should be a basic level of knowledge.

Here’s the group I created for the Frost & Sullivan conference, where today’s conversation can continue. I hope lots of the participants from today will join.

Kevin mentioned Flock as a way to incorporate all of your social networking presence.

Action point: Join Facebook now and friend me.