LifeScience Alley Presentation

This morning I have the opportunity to present at a LifeScience Alley educational forum. The title of the presentation is Leveraging Social Media to Reach Customers and Improve Organizational Effectiveness: The Mayo Clinic Perspective.

Here are my slides:

I’m looking forward to this presentation and the ensuing discussion, and hope the conversation will continue here.

Five Sweet New HootSuite Benefits

Picture 11

I got an invitation last week to upgrade my HootSuite account to version 2.0, and I’m really liking what I see.

I’ve long appreciated the ability within Hootsuite to pre-schedule tweets, and to manage multiple Twitter accounts. So, for example, when I was doing an event (such as Tweetcamp III), I have scheduled tweets for various times throughout the course of the presentation, to include links to particular items I was referencing. It’s particularly helpful for highlighting key Web sites or blog posts when part of the group is participating remotely.  And in the middle of a presentation I have to stay focused, not taking a minute to send a tweet.

Among the improvements of Hootsuite 2.0 I like the most:

  1. The “columns-to-go” feature lets you create a widget based on any search in Twitter, to incorporate within a blog post or your sidebar. So I created the widget above based on a search for “leeaase” or “Lee Aase” and put it within my SMUG sidebar.
  2. The columns for direct messages, mentions or any search term essentially duplicate the functionality of Tweetdeck (which I like a lot, too.)
  3. The ability to set automatic Tweets from an RSS feed. I used to do this using Twitterfeed for our @mayoclinic account. This is a good way to make sure each of our new Sharing Mayo Clinic blog posts gets tweeted at least once, because I know we’ve forgotten to tweet some of them. I think it’s especially OK given the fact that we are highly personally interactive in our Twitter account. Turning this feature on through Hootsuite was a lot easier than Twitterfeed, which had a complicated OpenID process when I used it, although it may have improved in the intervening months.
  4. The statistics package seems pretty strong. You need to use the Ow.ly link shortening built into Hootsuite to take advantage of this, but that doesn’t seem to be a major burden. I look forward to seeing how that works.
  5. Multiple Users. It seems this was added to keep pace with CoTweet, which lets multiple users tweet from the same account without sharing the username/password. This is a benefit because as administrator you don’t want to give every user the master password, because that could enable a disgruntled employee to change the password and lock you out of the account.

Twitter’s open platform that enables outside programmers to add new functionality is one of its best features, and I think Hootsuite has made some significant advances to incorporate a lot of the best features in some of the desktop clients and Web-based  platforms for Twitter.

What tools do you find most helpful in making Twitter more productive?

Mayo Clinic Social Media Webcast

This afternoon I’m scheduled to present a Webcast on our Mayo Clinic experience with social media. The handout we provided to registered participants was somewhat abbreviated (leaving out some of the intermediate steps in the closing case study), and I added a few other slides after Friday morning, when I had to submit the handout.

If you haven’t yet registered for this FREE webcast, you can still do so until noon CDT today (8/4/09). Go here to join.

Here is the updated slide deck, and I’ve also included some key links below:

See the Press page for some of the stories about social media in health care for which I have been interviewed, including the Forbes.com story from last week and the resulting Information Week piece from yesterday, as well as the interview with Lee Odden he published yesterday.

Our Mayo Clinic blogs include Sharing Mayo Clinic, which has links to the rest of our social media platforms, including the various blogs and our Facebook fan page, Twitter account and YouTube channel.

Here is the link to the Wall Street Journal Health Blog post that incorporated our YouTube video. Here is a recent post on the Mayo Clinic News Blog with both downloadable audio and video clips and a YouTube video. And here is the post where we embedded the “Octogenarian Idols” video.

I hope you will feel free to ask your questions or make comments either below or via the #mayoragan hashtag in Twitter.

If you’re interested in healthcare use of social media, please consider registering for this social media summit Mayo Clinic is hosting and cosponsoring with Ragan Communications. It will be at our Scottsdale, Arizona campus in early October. I think we have a strong faculty and it should be a great gathering of people with a common interest.

Please be sure to vote in the SMUG seal contest, and if you want an example of the SMUG curriculum, the Podcasting courses give you a good taste. See the front page for more of a SMUG overview.

Lee Odden Interview

I was honored last week to have a chance to be interviewed by Lee Odden, a fellow Minnesotan with a cool first name who also has one of the top PR, marketing and SEO blogs. Here is one of his 10 questions, along with my answer, published this morning in his post, “Social Media Interview: Lee Aase of Mayo Clinic”:

Do you test specific social media tactics or do you go full on with a social media strategy for each initiative? Knowing what you know now, what approach would you recommend that companies take when they’re starting out?

I recommend what I call the “MacGyver Mindset,” named after the TV character played by Minnesota native Richard Dean Anderson. Look at the tools and resources you have available and how you can adapt them to meet your communication and marketing goals, and empower staff to explore.

Focus first on the free platforms such as YouTube, Facebook and Twitter, mainly because that’s where you will find communities already gathered. This also enables you to prove your concepts before deciding whether to launch a community of your own.

Strategic thinking can be an excuse for inaction, and just as it’s easier to alter the direction of a moving car than it is to get one started from a dead stop, I believe it’s best to build social media momentum through low-cost experimentation and iteration.

Read the full interview here on Lee’s TopRank blog.