Tag: Social Media

Strategy on Bringing the Social Media Revolution to Health Care


Last week our Mayo Clinic Center for Social Media released Bringing the Social Media Revolution to Health Care, a collection of essays on various aspects of health care social media contributed by members of our External Advisory Board and others who are members of our Social Media Health Network.

The book includes a Foreword by our Mayo Clinic CEO, Dr. John Noseworthy, and a special section on legal issues from our Mayo Clinic attorney, Dan Goldman. Our Center for Social Media Medical Director, Dr. Farris Timimi, wrote the Preface. With ideas and insights from 30 thought leaders in health care social media, this book will help you make the case for using social media in your organization.

You can get it on Amazon, or go to our Center for Social Media site for significant discounts on multiple copies. It’s a quick and easy read, perfect for starting a discussion in your workplace.

In addition to working with Meredith Gould on the overall project, I contributed an essay for the Strategy section. To give you a taste of what’s in the book, here is my essay:

Seven Thoughts on Social Media Strategy
Lee Aase
@LeeAase
Mayo Clinic Center for Social Media

  1. Start from business priorities and goals. Social media isn’t something to do for its own sake or because the tools are shiny and new. Think about what you were hired to do or needs you see in your organization and how these tools can help. In my case, social tools supported our media relations, my first job at Mayo Clinic.
  2. Become personally familiar with the tools. Develop deep familiarity with basic social media platforms by using them. Set up personal accounts before creating any for your employer to help you see how to best apply them for work.
  3. Start by watching and listening. Listen to what others say about your organization. Watch how others use the tools.
  4. Ask for help. People in online communities are generally welcoming of new members, particularly those who approach with a sense of humility.
  5. Pay attention to community norms. If you watch and listen and approach online connections with humility, it’s unlikely you’ll become “that guy.” Don’t act in ways wildly outside community norms for a community if you want to become a trusted member.
  6. Don’t be snowed by the purists. My friend Andy Sernovitz talks about “bloggers who blog about blogging,” for whom any deviation from what they consider the “right” way to engage online is viewed with contempt. They aren’t your audience. Don’t let purists’ opinions keep you from doing what’s right for your situation and organization.
  7. Planning is more important than plans. Think about priorities and why you’re engaging in social media, but keep the planning horizon short. Plan early. Plan often. Lather. Rinse. Repeat. The content of any plan isn’t as important as the thought process that informed its development. Our Mayo Clinic Center for Social Media works on a 100-day planning cycle. Don’t be afraid of having a similarly short planning cycle.

Strategy in social media isn’t appreciably different from other types of business strategy. You’ll address the same questions: What resources do I have? What tools are available? What could I accomplish with additional resources?

Still, here’s one key way social media business strategy is different:

Altruism pays. Social tools have dramatically reduced the cost of sharing knowledge, and the resulting relationships can be much more valuable than the knowledge itself. Keep costs low and you’ll be amazed at the benefits you’ll realize from sharing freely.

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iPhone 5: “A whole extra row of icons”

That’s how my good friend Reed Smith deadpanned on the “amazing productivity improvement” he’s seen with his new iPhone when he was in Minnesota for our Social Media Week at Mayo Clinic.

That reminded me of some video I shot comparing my iPhone 4s with our #MCCSM Medical Director’s new iPhone 5:

Looks nice, but not worth breaking my contract that still has a year to go.

Strategic Application of Social Media in Health Care

Today I had the opportunity to present at the 2012 Health Care Social Media Summit sponsored by the Texas Hospital Association, and I’m currently enjoying Ed Bennett’s presentation on employee access to social media.

I had uploaded my slides to Slideshare.net, but for some reason they aren’t loading correctly. I will update this when I can. Meanwhile you can see some of my other slides here.

Although I have to head home early, I look forward to following the discussion on Twitter using the #HCSMTX tag.

Update (8/10/12): The slides from yesterday’s presentation are now available on Slideshare, and embedded below:

Best wishes to the THA gang as you start the second day of your Summit!

New Connections Tweetcamp

I will be in Princeton, New Jersey tomorrow for a presentation at the Robert Wood Johnson Foundation as part of its New Connections program for junior researchers. We will start with a social media overview, but then will conclude with a 45-minute focused session on Twitter. The goal is to give these researchers a taste of how they can practically use Twitter and other social media tools to be more effective in their work.

Here are the slides for second half of my Friday morning presentation:

Tweetcamp for New Connections

View more presentations from Lee Aase.

I hope you will join me in showing the speed, reach and power of Twitter as we conduct a mini-Twitter chat. Hopefully many of the researchers will have created Twitter accounts in advance of the session, and will be able to participate directly.

Our #TweetcampRWJF chat will start at 9:45 a.m. ET on Friday. I have created a couple of questions that are included in the last slide of my presentation above, and I’m asking the participants to tweet their own questions, too.

So if you have some time to share your experience with some younger and mid-career researchers, I hope you’ll join us. Or if you can tweet some pearls of wisdom between now and then, we would appreciate that, too.

Please tweet your introduction and answers to the following, using the #TweetcampRWJF hashtag:

  • Introduce yourself and give your location (or where you work) – City, State (Province), Country
  • Q1: What is the most important benefit you have experienced in Twitter?
  • Q2: What questions do you have about using Twitter in health care or research?

During and after the scheduled chat, I hope you will also engage in dialog with the students as they tweet their questions.

Martin Luther, The Economist, me and you

On October 31, 2009 I published my 35 Social Media Theses, subtitled “The Disputation of Chancellor Lee Aase on the Power and Efficacy of Social Media,” on the 492nd anniversary of Martin Luther posting his disputation on indulgences on the church door in Wittenburg.

Since then, I’ve delivered well over 100 presentations in 7 countries, and in almost every one I’ve used my 35 Theses (get a PDF) as the organizing principle, beginning with the story of how a technological innovation, the Gutenberg movable type printing press, helped make Luther’s theses the first massively viral communication, spreading throughout Germany in two weeks and reaching the rest of Europe in two months.

It all ties to my first two theses:

  1. Social media are as old as human speech, with air being the medium through which sound waves propagated.
  2. Electronic tools merely facilitate broader and more efficient transmission by overcoming inertia and friction.

So it was interesting when Dr. Victor Montori, our former medical director for the Mayo Clinic Center for Social Media, sent me a link to an article in the current issue of The Economist, “How Luther went viral.” I’m sure it was unintentional imitation, but I’m sincerely flattered anyway. Here’s an excerpt:

Although they were written in Latin, the “95 Theses” caused an immediate stir, first within academic circles in Wittenberg and then farther afield. In December 1517 printed editions of the theses, in the form of pamphlets and broadsheets, appeared simultaneously in Leipzig, Nuremberg and Basel, paid for by Luther’s friends to whom he had sent copies. German translations, which could be read by a wider public than Latin-speaking academics and clergy, soon followed and quickly spread throughout the German-speaking lands. Luther’s friend Friedrich Myconius later wrote that “hardly 14 days had passed when these propositions were known throughout Germany and within four weeks almost all of Christendom was familiar with them.”

The unintentional but rapid spread of the “95 Theses” alerted Luther to the way in which media passed from one person to another could quickly reach a wide audience. “They are printed and circulated far beyond my expectation,” he wrote in March 1518 to a publisher in Nuremberg who had published a German translation of the theses.

This is required reading for SMUGgles. The article does a great job of analyzing at length what I can only briefly introduce in 90 seconds or so in my presentations. It applies network theory to describe how technology enabled such rapid spread, and does a great job of explaining how and why it happened.

I read lots because I enjoy learning, but one of the extra pleasures it provides is validation. I certainly have gotten new and helpful ideas from Guy Kawasaki, Seth Godin, Gary Vaynerchuk and others, but it’s especially encouraging when they affirm what I’m already doing.

For example, if you’ve heard one of my presentations you know that I typically introduce my family, including my grandchildren. After I had been doing that for a while, I ran across presentation advice from Guy Kawasaki in which he suggested including pictures of your kids to build empathy and rapport with audiences. I didn’t start introducing Evie, Judah and Aletta because Guy suggested it, but his guidance validated what had seemed like a good approach, and was just naturally who I am. (For my latest family news, see my Holiday Greetings.)

In some ways, this Economist article serves that same validation function. In my presentations I usually cite Wikipedia as the source for my assertion on the rapid dissemination of the 95 Theses. Because of this article, I now know that Friedrich Myconius is the original source of the quote. And if a writer for The Economist sees the same historical analogy that I have, we can’t both be crazy.

Since you’re here at SMUG, you likely are interested in social media. You “just see” that it makes sense to harness revolutionary tools for the reformation of your industry. But maybe that insight isn’t shared by all in your workplace.

I hope SMUG can provide validation and encouragement for you. My purpose with the 35 Theses is to give you arguments you can use to make the case for social applying social media in your work.

If you work in a health-related field, you also should check out our Mayo Clinic Center for Social Media and consider having your organization join our Social Media Health Network. The Network goes beyond validating your intuition; our aim is to learn together and share best practices so we can harness these revolutionary tools to improve health care, promote health and fight disease.

As The Economist concludes:

Modern digital networks may be able to do it more quickly, but even 500 years ago the sharing of media could play a supporting role in precipitating a revolution. Today’s social-media systems do not just connect us to each other: they also link us to the past.

My first two theses all over again.