Blogging 401: LifeSource Blog on Organ Donation, Transplant

As Chancellor of Social Media University, Global I enjoy getting to do Extension Classes, on-site presentations with organizations interested in getting involved in social media.

I did one of these in May with LifeSource, the organ procurement organization for the upper midwest.

Even more than doing the presentations, though, it’s especially gratifying to see organizations move forward with their social media projects.

That’s why I was so delighted to get a note from Becky Ousley, saying that LifeSource was launching The Source, its blog for news and conversations about donation and transplantation.

Today’s post announces the LifeSource activities associated with the Minnesota State Fair, and its booth where people can register as donors. They’re planning lots of updates from the “Great Minnesota Get Together” as people stop by to share their stories.

In addition to having hosted the extension class, Becky and her blog co-author Susan are long-time SMUGgles, participating in the on-line learning opportunities available through SMUG.

Our goal with SMUG is to have people who have participated here launch their own blogs, particularly for business or organizational use. As they do, we’ll profile them here in the Capstone Projects section, the 400-level Blogging courses. And this will give others a chance to see what their fellow SMUGgles are doing.

Please join me in visiting the LifeSource blog and congratulating Becky and Susan on pulling together everything they’ve learned into a first-class blog for a great cause.

And if you’ve started a blog or are planning to do so, please let us know so we can profile you, too.

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Blogging 115: The Blogroll

A blog’s Blogroll plays two main roles. When you add a link to your blogroll you are typically either saying:

  1. “I have found this site helpful, and I would like to share it with you” or
  2. “Here is a blog that covers some of the same subject matter as mine, and if you like my blog you might also enjoy this one.”

So politically oriented blogs tend to include like-minded others in their blogroll, for example. And blogs that are about social media often have blogroll links to others that have a similar focus.

The SMUG blogroll has been rather spartan because I haven’t updated it for about 18 months. Here’s how it looked before I began this post:

So I’m taking the opportunity of this course to both demonstrate blogroll management and to bring the SMUG blogroll up-to-date. Or actually, it’s what it looked like immediately after I did this first addition.

[youtube=http://www.youtube.com/watch?v=zRvd4jJhQr0]

Here are some more blogs that fit both of the above criteria, and which I’m therefore adding to my blogroll:

These are only a Baker’s Dozen of the 230 or so feeds in my NetNewswire feed aggregator, but they’re the ones I think will be most interesting for the SMUG student body. I also added links to some of our Mayo Clinic social media sites (on Facebook, YouTube, our News Blog and our Podcast Blog.)

Also, this course is the first one for which I’m using a YouTube screencast instead of a Slideshare.net narrated slidecast. I’ll post about how I did it in a future course. I obviously have some things to learn to improve the quality of the screencast (and make it a snappier presentation), but I think having the ability to show exactly how to do things instead of narrating still frames will be really helpful in the show-and-tell courses.

Assignments:

  1. Go to the sites linked above and subscribe to their feeds. See Social Media 102 on RSS feeds if you need a refresher.
  2. If you have a blog, create or update your blogroll. You get extra credit points for adding Social Media University, Global.

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Blogging 103: Commenting on Blogs

In one sense, a blog is just a Web site.

A Web site that, because of easy-to-use and free software like WordPress, anyone can publish. You could decide to use WordPress.com as your content-management system, to produce your own one-way Web site. All you would have to do is turn off the comments feature, either for the whole site or for individual posts. In this way, you would have an easy Web publishing system.

But what sets blogs apart from traditional Web sites (Can you believe that? I used the word “traditional” to describe something that first started in 1994!) is the ability to invite comments and create conversations.

That’s what makes blogs interesting.

Yet most people who read blogs never participate in the discussion by leaving a comment. Forrester research indicates that about 33 percent of Internet users are “Spectators” who read blogs, listen to podcasts or watch YouTube videos without leaving any comments, and 52 percent of users are “Inactives” who don’t even read blogs. (I think the inactives number is overstated because, as I said earlier, a blog is just a Web site. People are going to blogs without even knowing it.)

In keeping with our SMUG goal of getting people to stretch into new areas of social media, in Blogging 103 I hope to help some of those Inactives and Spectators move up the Forrester Ladder of Participation into the Critics category.

Just complete the assignment below, and you’ll climb a rung or two.

Assignment:

Click the “Comments” link at the bottom of this post. It looks something like this if no one has commented yet:

Or if some people have commented, it will have a number in front of the word “Comments” – like this:

Then you’ll see the full post reload, showing any comments from others, and at the bottom you will have a chance to add yours.

I’ll bet you can figure out how to fill in that comment form.

In a future post, I’ll show you how to participate most effectively, but for now, it’s important to just take that first step and make a comment.

You’ll note that I have set this blog to accept comments without being approved by me. In other words, I’m not “moderating” comments in advance. So you’ll get the immediate gratification of seeing your comment show up right away after you submit it, provided you’re a real human being. I use Akismet to weed out the automated comment spam that unsavory characters use to promote their herbal Viagra alternatives and the like. More on that in a future post, too.

But I also know that one reason why people don’t comment on blogs is because they don’t know exactly what to say. So I’ll set you up with a couple of questions to prime the pump, just to make it easier for you to dive in.

  1. Is this your first time commenting on a blog? If so, what has been the main barrier that keeps you from commenting?
  2. If you do comment sometimes, what are the factors that cause you to join the conversation?
  3. For extra credit, what social media topics are most interesting to you? What questions about social media would you like to see answered and discussed further?

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Blogging 114: Categories vs. Tags

It’s fun to work with people who are new to social media, because they often have good, fresh questions that aren’t colored by familiarity with these tools. And they make me take a minute to think through some basic explanations.

For example, I was helping a colleague get started with a blog yesterday, and he asked me:

What’s the difference between categories and tags when I’m doing a blog post?

Great question! And it gave me a chance to combine two SMUG courses (I had planned to cover these topics separately) into a single post.

Category Coolness

Categories are internally focused for your blog, to help users navigate and find posts on similar topics. Once a user has found your blog, categories provide organizational structure to help them discover what your blog is about and to navigate efficiently.

So, for example, I have categories for Blogging, Facebook, Book Reviews, Marketing, Advertising, News Media, Conferences, Personal and a few more. So if people want to see all the posts I’ve live-blogged from conferences, they can click “Conferences” under the Category heading. Or they can click the Book Reviews category to read about all the books I’ve highlighted on SMUG.

A post can belong to more than category, but generally you would want to limit the number of categories you have and how many categories are selected for each post. One category I don’t use much any more is Social Media. Ever since I renamed this blog “Social Media University, Global” it hasn’t made much sense to put posts in the Social Media category; almost every post would belong there, and if the whole blog is about a topic it doesn’t makes sense to use that as a category.

This particular post, as you can see below, is in the Blogging category.

Categories are like the Dewey Decimal System for your blog: they’re your way of organizing content in a way that makes sense to you and hopefully your users. Except you don’t have the funky numbers like 330.94 for European economics. And while there’s no limit on the number of categories you can have, I would advise you to limit them. If you can’t see yourself doing several posts that would fit a category, use a broader one instead. So, for example, I have a News Media category instead of having separate categories for Radio, Print, and TV. That’s because the major division in this blog is between traditional, mainstream media (what I categorize as News Media) and Social Media. (But again, since most of the posts are about social media, I don’t use that category very often.)

After you’ve done a few posts, you might discover some themes emerging. Then you can go back and apply whatever category labels seem to make sense, like the apocryphal college that didn’t lay down its sidewalks until it saw where students had worn paths through the grass.

Tremendous Tags

Tags, by contrast, are externally focused. They’re aimed at the people who haven’t yet found your blog (and the search engines that guide them.) So instead of trying to find the one or two labels that best describe your post (as you do with categories) you can and should apply multiple tags to a post, based on words others might use to describe your post…or words they might be searching on to find relevant content.

So for this post I used not only the tags blog, blogs and blogging, but also social media, socialmedia, tags, tagging, categories, vlog, vlogging and others. While social media isn’t a particularly useful category for this blog, it is a good tag (and so is socialmedia, because some users doing a Technorati, Google, Blogpulse or WordPress.com search might leave out the space between social and media.)

If you click on any of the tags at the bottom of this post, you will find a list of blog posts on WordPress.com that used that tag. This is really helpful to users exploring a topic, because they can easily find a group of relevant posts. And if you use several related word variations, you’re not requiring users to choose your exact tag (e.g. blogs vs. blogging) in order to find your post.

So, within reason, with Tags it’s a case of “the more, the merrier.” If you add tags like Britney Spears, Paris Hilton, Barack Obama, John McCain, Justin Timberlake or other famous names to your posts in hopes of attracting more visitors, it won’t do you any good. Unless, of course, you happen to be doing a post about one of those people. If you “trick” people into visiting your blog by using irrelevant tags, they won’t stay long.

Another benefit of Tags is that you can use a “tag cloud” (see example above or in the sidebar at right) to graphically show visitors to your blog the main topics you cover. The most frequently used tags are bigger, and if people click in your tag cloud (at least on WordPress.com), they get a list of all your posts that included that tag.

Assignment:

  1. Write a post on your own blog, and assign it to one or two categories and add multiple tags.
  2. Include a sentence at the end (with a link to this post) that says something like, “I sure am learning a lot from Social Media University, Global…including how to add tags and categories for my blog posts.”
  3. Following those two steps will create a comment on this post (via Trackback, to be discussed in a future course), so that your fellow SMUGglers (the phrase Jim Streed coined) can follow it back and see how you’re doing in applying what you’re learning about categories and tags.


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Blog Council Transparency Toolkit Draft Released

Actually, the formal title is the Disclosure Best Practices Toolkit, and through Mayo Clinic recently joining the Blog Council I’ve had the opportunity to be involved in “the end of the beginning” of the discussions in development of these resources.

The Blog Council is an organization of mostly Fortune 500 companies (and their non-profit or not-for-profit equivalents like Mayo and Kaiser Permanente) who are actively engaged in blogging and other social media. (See a membership list here). Mayo is among the newer members, and so our role in the development of these guidelines has been minimal, but the Blog Council’s work on projects like this is a big part of why we wanted to join. It’s helpful to be able to network with and learn from similar-sized organizations as we navigate the social media world together.

As corporations are developing policies related to blogging and social media, there are some good resources out there already, such as on Constantin Basturea’s TheNewPR/Wiki. (You’ll note that it’s in my Blogroll.) It has lots of links to real corporate policies, for instance. One of the strengths of the Blog Council project, though, it that instead of being a collection of individual company policies it is a “best practices” document, and represents the best collective thinking of companies with lots of real-world experience in this arena.

I also appreciate the spirit in which this toolkit is offered: it’s an open source draft. As the broader community gets involved in the discussion, it will be further improved. But anyone can take the documents and use them as starting points for developing their own policies, and the toolkit can be applied beyond just blogs.

The Blog Council isn’t some kind of “policing” or “watchdog” agency, and we’re not here to make binding rules for anyone. But our members united by enthusiasm for social media, and we want our organizations to be involved in an ethical, open, transparent way…and we’d like to do all we can to encourage our corporate colleagues to do the same. The toolkit is just about making it easier for us to share with each other and also more broadly, and to provide a mechanism for community feedback.

For example here’s what the first checklist, on Disclosure of Identity, currently says:

Focus: Best practices for how employees and agencies acting as official corporate representatives disclose their identity to bloggers and on blogs.

When communicating with blogs or bloggers on behalf of my company or on topics related to the business of my company, I will:

1. Disclose who I am, who I work for, and any other relevant affiliations from the very first encounter.

2. Disclose any business/client relationship if I am communicating on behalf of a third party.

3. Provide a means of communicating with me.

4. Comply with all laws and regulations regarding disclosure of identity.

5. We will educate employees, agencies, and volunteer advocates.
– Train them on these disclosure policies
– Monitor to the best of our ability
– Take action to correct problems where possible

6. Pseudonyms
(Option A) Never use a false or obscured identity or pseudonym.
(Option B) If aliases or role accounts are used for employee privacy, security, or other business reasons, these identities will clearly indicate the organization I represent and provide means for two-way communications with that alias.

7. “We Didn’t Know”
All blogs produced by the company or our agencies will clearly indicate that they were created by us.

I hope you’ll check out the Disclosure Best Practices Toolkit, and share your comments either below or on the Blog Council site.

Update: Here’s the post about the toolkit on the Blog Council site. See more discussion from Valeria Maltoni here.