Seeing Care Through Our Patients’ Eyes

Dr. Thor Sundt, a Mayo Clinic cardiovascular surgeon, gave a great presentation about a video project our cardiac surgery division did, in which they followed a patient and his family with a video camera through their entire experience. I hope to post some excerpts from his talk in an update, but for now would invite you to check out this video he showed to illustrate the importance of careful observation.

Update: Here are some video highlights of his presentation. The video experiment is at about the 2:30 mark.

[youtube=http://www.youtube.com/watch?v=W0RNTPIO_n4]

Update 2: Here’s a video from Dr. Farris Timimi that gives more background on the “One Voice” program at Mayo Clinic, and the ideas behind it.

[youtube=http://www.youtube.com/watch?v=1wMeG7fxVYk]

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Patient Voice in Health Care

Today I’m participating in an event for patients, family members and health care professionals at Mayo Clinic in Rochester. It’s called “The Voice of the Patient in Harmony with Care: Safety Through Patient and Provider Partnerships.” My presentation, which I’m giving at 9:30 a.m. and 12:45 p.m., is entitled, “The Internet and Partnership Communication Opportunities of the Future.”

I’m embedding the slides from my presentation here, and including some key links below. I would appreciate any comments, questions or other feedback from the participants, and of course if any want to become SMUGgles, you’re completely welcome.


Here is our Mayo Clinic Podcasts blog, including the posts on POTS and Niemann-Pick Disease Type C.
Here is our Mayo Clinic page in Facebook, and the Organ Transplant group, as well as the Mayo Clinic-sponsored CarePages service.

Here is our Mayo Clinic YouTube channel, as well as one of the patient story videos from Rhonda King.

[youtube=http://www.youtube.com/watch?v=AFYiaMuZY4g]

This is the link, I believe, to the Long QT group on Yahoo that she mentioned.

Those who want to learn more about social media can enroll in SMUG, or just start with the Core Courses or the Facebook curriculum.

Please feel free to engage here in the comments, and discuss how these powerful tools could help meet important communication needs in the patient/provider relationship.

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Five Free Follow-Ups For Before 5 p.m.

I enjoy giving webinar presentations like this one, but I often think of slides I wish I would have added, and examples I would like to share, after I’ve submitted the presentation file to the organizers. And sometimes I forget to mention some points that I had intended.

One of the beauties of blogging is that I can share some additional notes and highlights so that people who participated in the webinar can explore on their own. It lets me make sure I covered the key points before the presentation even starts. Some of this may be review for long-time SMUGgles, but you may find portions helpful as well.

The main point about doing this before 5 p.m. is to not procrastinate. Those in the EST time zone will have a couple of hours after the webinar, while the PST gang has the whole afternoon. But since you’re reading this now, why not get started right away?

  1. Observe some examples. Check out our Mayo Clinic Podcast Blog (and particularly this post on Niemann-Pick Disease Type C), our Mayo Clinic YouTube Channel, our Facebook page and our News Blog. See this story from yesterday’s Wall Street Journal that includes a link to a Mayo Clinic Medical Edge video story, and this post from the WSJ’s Health Blog, which included one of our Flip videos from our YouTube channel. Besides providing information directly to consumers and potential patients, “new media” tools like web video and audio can help generate or enhance your traditional news coverage.
  2. Complete Podcasting 101, which is the first course in the Podcasting curriculum at SMUG. In the coming days, as you work through the 100-level courses, you will be able to create your own podcast and have it listed in iTunes for exactly $0.00. It’s all free. Like my podcast, Chancellor Conversations, this won’t have the production quality you would want for your official organization podcasts, but by working through the process step-by-step you will strip away the mystery, and no one will be able to tell you “it’s too complicated.” Then you can spend a few hundred dollars for some better recording equipment, and develop a really solid, low-cost, high-quality communication vehicle.
  3. Enroll in SMUG. The tuition is $37,700 less than Johns Hopkins. If you or your organization spend at least a few hundred dollars on a webinar, or thousands to attend a conference, to learn about social media, wouldn’t it be silly to not take the next step and get some hands-on experience, particularly when it’s free? Besides joining the SMUG Facebook group, you can friend me (be sure to mention the webinar), or follow me on Twitter. SMUG’s mission is reflected in our motto, and our goal is to help you discover what you can do at a ridiculously low cost (or perhaps even for free) and without any support from your IT department. In economic times like this, as Jacopo asked Edmond Dantes in The Count of Monte Christo, “How is that a bad plan?”
  4. Check out Slideshare.net. I thought Elizabeth Tracey’s point about connecting audio files with Powerpoint presentations was good, and Slideshare is a way you can do it today, for free. Here’s a link to one of my slidecasts from the Podcasting curriculum to demonstrate. Slideshare is like YouTube for PowerPoints; you can embed it in your own blog or site, and also can make it available in the “marketplace” for others to find and embed, increasing your reach.
  5. Complete Social Media 101, which is part of the Core Courses curriculum at SMUG and originally was my “12-Step Social Media Program for PR Professionals.” As in all similar programs, the first step is to admit that you have a problem. Social Media 101 will give you an introduction to the broad scope of social media tools that may have application in your work.

In addition to the five free things before 5 p.m., here’s a bonus you should do after 6 tonight. It’s not free, but you’ll be glad you did it:

Get a Flip video camera.

You can find them for $150 or so at Wal-Mart or Best Buy. If you’re into the delayed gratification thing and want to work through more of the SMUG curriculum, I hear you can get them even cheaper at Amazon.com. Consider it a Christmas gift to yourself. Spend another $15 or so for a tripod. You’ll want to have this for personal use; it’s the video camera you can always have with you, so you never miss those magic moments because you forgot to bring the camera bag. But then take the Flip to work and see how you can use it for business purposes.

I hope you found the presentation (and this post) helpful, and would appreciate any feedback in the comments below.

Blogging 116: Writing a WordPress Blog Post

When writing a blog post in WordPress, as I will demonstrate in the video screencast that accompanies this course in the Blogging curriculum at SMUG, you can format your text in many ways, similar to what you do in Microsoft Word. And the toolbar is much like what you are familiar with in Word.

You can make text bold, or italic (or you can even strikethrough, which is what you should do when correcting an error in your posts after they have been published, so it doesn’t look like you’re trying to rewrite history and avoid ‘fessing up to your mistakes.)

You can have

  • Bulleted
  • Otherwise known as
  • Unordered lists

Or your lists can be numbered, with the

  1. First point
  2. Second point
  3. And so on.

Continue reading “Blogging 116: Writing a WordPress Blog Post”

HARO: Craigslist for PR and Journalism

I had heard about Peter Shankman’s service, HARO – Help A Reporter Out, but until yesterday hadn’t gotten around to trying it. I had meant to check it out, but it just never got to the top of my to-do list. Probably it’s because my focus has been in social media instead of mainstream, traditional media.

Apparently 37,000 other PR sources haven’t been so slow in adopting.

My first impression has been quite positive. HARO is a really neat service, with a site for sources to sign up to receive thrice-daily emails of media requests, and a separate page for journalists to enter their source requests. Peter goes through the journalist requests and categorizes them (actually, the journalists do the categorization themselves) and sends the email digests to the HARO, community which operates on five simple rules. And it’s free to both sources and journalists.

You also can get Urgent HARO requests by following Peter on Twitter.

Craigslist has contributed significantly to the mainstream media meltdown, particularly in newspapers, by offering a free alternative to what formerly had been a cash-cow monopoly, the local classified ad.

I don’t know whether Peter aims to do the same to ProfNet, an established service of PR Newswire that is free to journalists but not to PR sources.

What do you think? Have you used HARO, either as a source or as a journalist? Will HARO make a significant dent in ProfNet’s market share?