Top 10 Facebook Business Uses

Top 10 Facebook Business Uses
Over the last couple of weeks, I have done several posts relating to Facebook and how businesses and organizations can take advantage of its easy community-building and networking capabilities. Not to mention that it’s free.

Here’s a synopsis of the highlights (so far), with links to the posts with fuller discussion. I started to do a top 10, but then realized I’ve done a dozen. No extra charge for the last two.

  1. Crisis management – creating “dark” sites in Facebook (or on a WordPress.com blog) that can go live quickly to communicate effectively with affected constituencies. Communicate meaning two-way conversations.
  2. Limited profiles – how to set a division between what you reveal to close friends and family vs. business and professional networks.
  3. How Facebook makes everyone a “connector” and why Facebook has reached a Tipping Point
  4. Facebook vs. “White Label” social networking software, and why and when organizations should consider each.
  5. A case study of a group spontaneously formed in Facebook surrounding the I-35W bridge collapse in Minneapolis.
  6. How Facebook can put the “relations” back into Media Relations
  7. Examples of organizations with Facebook groups, official and otherwise
  8. Why organizations should get in on the Facebook groups land rush
  9. A vision for how Facebook could become a “Cheers” for industry-specific journalist and newsmaker interactions (which is related to the “putting relations into media relations” post.)
  10. And another related post, Toward a Medical News community
  11. The Facebook/social networking session at the Frost & Sullivan MindXChange
  12. The WordPress.com application for the Facebook platform, which ties what I put on this blog into my Facebook profile (and you can “friend me” here)
  13. To make it a Baker’s Dozen, here’s one more, my initial thoughts as I started this Facebook trek.

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Going to NABJ in Las Vegas

Thursday morning at 5:20 a.m. I’m leaving for Las Vegas for the 32nd annual convention of the National Association of Black Journalists.

I’ll be there until Saturday morning, and am really looking forward to the NABJ convention. I’m going to be with Dorothy McConnell from Mayo Clinic’s Human Resources department; we have an exhibit booth giving information about working at Mayo Clinic, especially in our department of Public Affairs.

My team works with National Media and New Media for Mayo Clinic, so I hope to get to visit with people who might be interested in making the jump to media relations, and to networking with journalists who are and will be covering health care news.

Fortune magazine has named Mayo among the Top 100 best places to work for a few years. I can vouch for that, and I think what my team gets to do is particularly interesting, communicating about the latest medical advances and helping to provide quality health information for consumers.

NABJ Las Vegas
I’ve put my picture above, so if you see me, stop and say hi.

For those interested in following the event, the NABJ Breaking News blog will have highlights, and students also are maintaining a fun site, ISpyVegas: Word on the Strip. I’d love to meet with Aaron Morrison or Renita Burns to talk about how they’re using social media in connection with the convention, and what kinds of social networking sites they find useful and helpful.

I hope to do a few posts while I’m there, too.

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Facebook and the Bridge Collapse

facebook bridge collapse 35w
It’s not news to people who were involved in the Virginia Tech shooting tragedy, but Facebook is a great place for people to get information about breaking news and to let loved ones know they are OK. Here’s a group in Facebook dedicated to the 35W Bridge Collapse in Minneapolis.

There are lots of photos, some videos, and 1,019 members as of this writing.

This is what Jeff Jarvis would call networked journalism.

Update: This group is growing fast. It has 1,456 members as of 11:15 CDT.

Update: 3,193 members as of 5:15 p.m. CDT…about 24 hours after the disaster happened.

Update: 3,755 members as of 7:30 p.m. CDT.

Update: 4,622 members as of 10:30 p.m. CDT

Update: 5,419 members as of 5 a.m. CDT on 8/3

Update: 5,762 members as of 9:45 a.m. CDT

Update: 6,502 members as of 2:15 p.m. CDT

Update: 7,058 members as of 7 p.m. CDT

Update: 7,376 members as of 10:45 p.m. CDT

Update: 9,650 members as of 10:15 a.m. CDT 8/6/07

Update: 10,008 members as of 6:45 p.m. CDT 8/6/07

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“Cheers” for Medical News

Cheers medical news

Imagine a medical news community where journalists aren’t bombarded with irrelevant story pitches. Where they don’t receive the dreaded “Did you get my email?” phone follow-ups from PR practitioners. Where journalists have quick and easy access to sources they trust. Where public information officers and PR staff understand each other’s needs and interests, and come together in a common space of mutual respect. “Where everybody knows your name…
“People say I’m a dreamer, but I’m not the only one…”

Well, I am the only one right now, but I’m dreaming that might change. In an earlier post, I mentioned that I had created a new group in Facebook for Health & Medical Journalists and PIOs. But having listened to part of Made to Stick (highly recommended; my review is forthcoming), I was compelled to change the group’s name to: “Cheers” for Medical News.

Journalists have the Association of Health Care Journalists. PIOs have PIONet through Newswise. These are fine organizations, but they have their limits. Though journalists can be collegial, they naturally compete with each other to get the story first. Likewise PIOs and PR practitioners have an interest in pitching their stories and getting their subject experts featured.

“Cheers” could be the place where individuals from both groups come together to meet. Sometimes it would be a public conversation, much as the ones Norm and Cliff had when they left their bean-counting duties and their appointed postal rounds. Other times journalists working on enterprise stories, and PIOs “pitching” ideas, would be like the countless, nameless others on the show having private conversations at the side tables and in the anteroom.

Journalists are exploring how they can use Facebook, and a group called “Journalists and Facebook” has grown to over 900 members in about a week. Here’s the story behind it. With 31 million members, and growing 1.2 million per week, Facebook has both critical mass and privacy flexibility that could make it a Commons for medical news.

I believe the “Cheers” for Medical News group in Facebook could bridge the gap between news media and public relations by creating a community of mutual respect and trust.To join the group, a person would need to be approved by an administrator, either as a medical center PIO or a journalist. ( I’m looking for other administrators to help approve new members, by the way.)
medical news facebook

When a big story is breaking, a discussion of angles and sources could take place out in the open on the discussion board, “around the bar” in the Cheers metaphor. Everyone could chime in. If a reporter is enterprising a story, on the other hand, she might send a private message to PIOs at certain institutions asking for sources.

Likewise, a PIO with an embargoed news release could send a notification and link to the release through Facebook (although EurekAlert works fine for this right now), or could pitch an exclusive to a particular producer or reporter through a Facebook message.

Messages would come by email. If you think someone is spamming you with irrelevant pitches, you could block his messages through your Facebook privacy settings. People who continually behave badly could be banished from the group. The result is you could reclaim the value of email; you would know the messages you get through your Facebook groups and friends would be worthwhile.

Journalists are legitimately frustrated that they are overwhelmed with story pitches from people who don’t take the time to know their beats or what kinds of stories interest them.

Media list companies exist to build distribution and pitching lists for news releases, and often hype their services with phrases like, “We’ll show you how to score big coverage…” as if media relations was some kind of predatory dating game, and we were a bunch of Sam Malones.

facebook medical news journalism
Through the web 2.0 service Facebook, people in the health and medical news community can set a higher standard. PIOs and journalists need each other and have mutual interests that could be achieved by coming together in one place:

  • Journalists who are part of the Cheers commons could also establish their own secret Facebook groups, and could send source queries just to those individuals, quickly and easily. By putting their beats, interests and how they prefer to receive story pitches in their Facebook profiles, they would get more worthwhile story ideas from PIOs.
  • Academic centers could put their news release distribution lists in Facebook, in a similar secret list. They could even distribute embargoed releases this way, and would be sure that only credentialed journalists would have access. If someone broke an embargo, they could be removed from the list. And unlike PR Newswire and other services, distribution through Facebook would be free. It’s Wikinomics at work.

ProfNet is a good service that enables journalists to cast a wide net, to send out an All Points Bulletin in the search for sources. Facebook would be a way to create more helpful, meaningful relationships.

I know about meaningful relationships formed through Facebook; my daughter met her husband there. They were both in college in Wisconsin, and he was searching for people with an interest in Theology. They met in December 2005, and I walked Rachel down the aisle on December 30, 2006.

We’re not talking anything that meaningful with our version of Cheers. But if there’s interest, we could create a digital health journalism “watering hole,” which would, I think, be a worthwhile thing.

What do you think?

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Mark Steyn on Conrad Black

Mark Steyn is a delightful writer whose continuous blog posts from the trial of Conrad Black and his co-defendants were must-read material for me for the last several month. I had to be careful each day not to be eating or drinking while reading Steyn’s dispatches, lest my sustenance do a sudden U-turn and come back through my nostrils.

As Steyn points out in his Maclean’s manifesto on Chicago’s biggest miscarriage since the 1960 election, there wasn’t anything funny about the trial’s outcome. But it does help to explain why defendants so routinely cop a plea: it’s like a really high-stakes game of “Deal or No Deal?” As Steyn puts it:

Lord Black of Crossharbour is now a convicted felon. And those of us who believe he’s innocent of any crime have to acknowledge that reality. Whether the felon himself does is another matter. In the 48 hours after the verdict, he sent multiple emails to friends and members of the media: “This war has gone on for nearly four years and the original allegations have been worn down to a fraction of where they started,” he wrote. Of the 13 charges against him, he was found not guilty of nine. “We got rid of most of them,” he said, “and expect to get rid of the rest on appeal.”

And if this was a soccer match he’d be right: Crossharbour 9, Northern District of Illinois 4. A cracking victory.

But it’s not soccer. With multiple counts attracting long jail sentences and severe financial penalties, the government only needs to put one ball in the back of the net to ruin your life.

Lord Black had originally been accused of fleecing shareholders of $400 million; in being acquitted on 9 of 13 charges, he finally was found guilty of diverting less that 1/100th of that amount.

The old saw says those who love the law and sausage shouldn’t watch either being made; seeing Chicago’s federal prosecutors put away Black & Co. wasn’t particularly appetizing, either.

Do yourself a favor and read Steyn’s whole article. You will not see finer writing this year.

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