Mayo Clinic Podcasts Featured on Ragan.com

A few weeks ago I had an opportunity to discuss our Mayo Clinic podcasts with Michael Sebastian from Ragan Communications for a newsletter article. My friend Chris Martin just passed along the article, which was posted on Ragan.com today. I think Michael does a nice job of summarizing our podcasting history and some of the current activity. Most importantly, I think he quite accurately reflects what we discussed in the interview; that’s a real treat. Check out the story.

If you’re interested in a bit more of what Mayo Clinic has been doing in social media, check out our Facebook fan page and the blog (and podcast) we’ve established for the Mayo Clinic Health Policy Center. My colleagues at MayoClinic.com also have some blogs and podcasts they’ve been producing, too, and we’ve got some more good things in the works.

I’m blessed to work for an organization that not only makes traditional media relations a priority, but also is enabling and encouraging us to engage in social media. I think a big part of the reason for this support is our leaders’ healthy appreciation of the role word-of-mouth from satisfied patients has played in Mayo Clinic achieving the reputation it has.

The on-line social networks like Facebook are just newer and more powerful versions of the water cooler or the backyard fence, where people talk about what’s going on in their lives and what’s important to them.

Their health care experiences are among those meaningful topics.

It’s an exciting time to be working in news media and social media, and particularly where they intersect. I’m looking forward to the next few days here at Health Journalism 2008, and particularly to the session on “Multimedia tools for telling stories,” which will include Scott Hensley from the Wall Street Journal‘s Health Blog. He’s right at the intersection of mainstream and social media, and it will be interesting to hear his perspective.

Welcome Frost & Sullivan eBulletin Readers

A few weeks ago I got a Facebook message from Caryn Brown from Frost & Sullivan, saying that she wanted to feature my blog as a “Recommended Read” in the eBulletin, a quarterly electronic publication for past participants in Sales and Marketing: A Frost & Sullivan Executive MindXchange. (I guess they ordinarily feature a book in this section.) I asked Caryn to let me know when the eBulletin would be distributed, so I could welcome you properly and share links to some of the posts I’ve done about Frost & Sullivan events. She kindly obliged, so here’s a quick intro to Social Media University, Global — or SMUG.

SMUG is the University of Phoenix without the football stadium…or the tuition…or the accreditation. It’s a place for lifelong learners to get hands-on experience with social media tools, which are changing the way people communicate.

With well over 100 million blogs and upwards of 68 million active users of Facebook, I’ve said previously that for PR professionals, unfamiliarity with these tools borders on malpractice. The same is true for those involved in sales and marketing.

Especially when you can learn about them for free!

Continue reading “Welcome Frost & Sullivan eBulletin Readers”

Launching the Mayo Clinic Health Policy Blog

In my work for Mayo Clinic, my major responsibilities are for our Mayo Clinic Medical Edge syndicated news products and for leadership of our social media team. Last week I wrote about our Mayo Clinic fan page in Facebook, which has been successful so far. After a low-key start, we’ve seen strong growth in our number of fans, with 376 as of this writing, and have also had some gratifying wall posts. Check out our page here.

Now we’re starting our first major blogging initiative, as part of our Mayo Clinic National Symposium on Health Care Reform, which will be held next week in Leesburg, Va. You can read about it here.

I hope regular readers of this blog also will check out the Mayo Clinic Health Policy Blog, and will participate in the discussion. While we had a low-key start with the Facebook fan page, I expect the Health Policy blog to get active much more quickly. With live streaming of the general sessions, with a high-profile keynote speaker and moderator in Tom Brokaw and with the work that has gone into developing a first-rate program, hopefully the blog will have high visibility.

I’m planning to connect with bloggers who write about health policy, health reform, health insurance, health care quality and related issues. We also will be linking the blog from the symposium site starting next Monday, so people can watch the streaming live (or archived) video and share their ideas.

You can subscribe here to RSS updates from the symposium blog, or click here to sign up for e-mail updates.

What other suggestions do you have? How can we most effectively engage people in this health reform discussion, so we can begin to build the consensus for effective health reform?

Engaging Key Stakeholders through Social Media

Today I had the pleasure of giving a presentation to MHSCN, the Minnesota Health Strategy and Communications Network. This also provided me an opportunity to try Slideshare.net, a service that is like YouTube for presentation decks, so that I can share the slides with those who attended (and anyone else.)


This was a great group, highly engaged and interested in the subject matter, which was using social media to engage employees and to communicate with outside stakeholders.  It was a fun opportunity to offer a SMUG Extension Class. I hope lots of the MHSCN members will decide to enroll.

For those who attended, I would appreciate any feedback on the presentation, and would be happy to answer any additional questions you may have.

Facebook 203: Security and Applications

Late last week I got a message from someone who wants to be known as “The Harmony Guy,” saying he had devised a method that could have been successful (eventually) in meeting the terms of the SMUG $100 Facebook Hacker Challenge. Harmony Guy is a social hacker of the “white hat” variety, as you’ll see in his blog, where he publicly exposes security flaws from social networking sites and urges the companies to fix them.

I learned a lot about Facebook security through my interaction with him, and if you click the (more) link, you will, too. Here’s what he said:

Continue reading “Facebook 203: Security and Applications”